Note: The job is a remote job and is open to candidates in USA. RB Global is an omnichannel marketplace providing asset and vehicle transaction solutions through brands including Ritchie Bros. and IAA. The Senior Manager, Remarketing Operations & Services will lead the nationwide vehicle reconditioning and enhancement program, manage Make-Ready Analysts, standardize operations, oversee vendors and finances, and scale remarketing services into a profitable revenue-generating program.
Responsibilities
- Own the end-to-end make-ready/enhancement lifecycle for remarketed vehicles (e.g., inspections, light mechanical repairs, detailing/cleaning, keys, paint touch-ups, de-identification). Define “ready-for-sale” criteria and standard operating procedures, including required vs. optional tasks by client/vehicle type, manage a team of Make-Ready analysts, assigning workload, setting individual goals, and priorities aligned to program standards, and coaching Make-Ready analysts on execution. Continuously improve processes to reduce cycle time and eliminate waste. 20%
- Lead vendor management and outsourcing strategy for reconditioning/enhancement services. Identify and onboard qualified vendors, assist Procurement with data to negotiate service agreements, and guide national vs. local vendor utilization. Direct team of Make-Ready analysts in day-to-day vendor coordination and issue escalation, addressing performance issues and driving continuous improvement while implementing vendor KPIs and SLAs (e.g., on-time completion, rework, cost adherence). Collaborate with Finance/Procurement to optimize build vs. buy decisions and cost structure and coach the Make-Ready analysts to consistently enforce vendor best practices in the field. 20%
- Provide enhancement program financial oversight. Develop and monitor budgets/forecasts; report spend, vendor costs, and program margin; refine billing and cost-capture processes to prevent revenue leakage and ensure proper coding/contract alignment. Establish approval checkpoints for high-value repairs and lead periodic cost reviews to identify trends and improve profitability. 20%
- Partner with regional and branch operations to implement and sustain the program. Deploy Make-Ready analysts to support branch coaching on make-ready best practices and lead Make-Ready Analyst in rolling out new tools/processes, and work with Field Development/Training to create job aids and training. Ensure analysts understand and reinforce quality control checklists and post-enhancement inspection standards with branch teams. Establish feedback loops (e.g., regular calls/forums) to capture frontline insights. Ensure compliance with safety/regulatory requirements and adherence to seller SLAs/contract controls. 20%
- Provide cross-functional leadership to scale enhancement services as a revenue-generating program. Collaborate with Sales/Account Management to package enhancement options in proposals/contracts and meet client-specific requirements profitably. Act as business lead with Product/IT for systems that track enhancements, vendors, and customer visibility, support testing and adoption. Partner with Finance/Analytics to develop dashboards and KPIs and contribute operational input to broader Remarketing strategic planning and service expansion decisions, drawing on team performance trends and frontline insight gathered from the Make Ready Analysts to shape recommendations. 10%
- Set Make-Ready Analyst performance metrics tied to cost and cycle-time targets; conduct regular one-on-ones and performance reviews for direct reports, and provide input on staffing, recruitment, and disciplinary actions as needed.10%
Skills
- Minimum 4 Year / Bachelors Degree in Operations Management, Supply Chain, or a related field required
- 7-10+ Years of related experience
- MBA or similar advanced degree preferred
- Lean/Six Sigma (or similar continuous improvement) credentials preferred
Benefits
- Remote work arrangement
- RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
- Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed.
- Employees will also receive 15 days of PTO each year.
Company Overview