Note: The job is a remote job and is open to candidates in USA. HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that helps agencies, entrepreneurs, and businesses grow their digital presence. The Senior Manager, Product Design will lead and develop a distributed team of product designers delivering AI-powered workflows across communication, messaging, automation, and intelligence experiences, while partnering cross-functionally to improve product quality and outcomes.
Responsibilities
- Manage, coach and develop 8–12 product designers across US- and India-based teams
- Lead design execution for **AI-powered workflows spanning Product and Revenue lines** — the communication, messaging and automation experiences customers use to reach and engage their own customers
- Connect customer needs, business goals, technical constraints and product strategy across these cross-cutting AI workflow surfaces
- Set expectations for quality, accountability, collaboration, communication and delivery
- Keep designers focused on the highest-priority work, help them manage ambiguity and clarify what is expected, blocked or ready for decision
- Partner with Product, Engineering, Data, design leadership and the Senior Director, Product Design to shape roadmaps, clarify tradeoffs and improve outcomes across Product and Revenue AI initiatives
- Lead critiques, coaching conversations, quality reviews and launch-readiness discussions that improve usability, accessibility, interaction quality, visual consistency, design-system alignment and the quality of AI-assisted experiences
- Maintain workstream visibility through useful rituals, crisp updates and timely risk escalation
- Hire excellent talent, onboard designers and create clear development plans
- Use AI-powered tools and workflows to accelerate exploration, prototyping, synthesis, documentation and production collaboration without lowering the quality bar
Skills
- You have spent 9+ years designing and leading complex products, including 3+ years managing designers, and are ready to guide a distributed team through ambitious, AI-driven product work
- Experience leading B2B SaaS, platform, CRM, marketing technology, workflow-heavy or SMB software experiences is highly valuable
- Experience using AI-powered tools for exploration, prototyping, critique, synthesis, documentation or workflow acceleration is expected, as is experience designing AI-native product experiences (e.g., conversational AI, automation, agentic workflows, or generative communication tools)
- 9+ years of relevant product design, UX or product experience work, including 3+ years managing product designers
- Proven experience managing designers in complex B2B SaaS, platform, workflow-heavy or multi-product environments
- An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution and measurable product impact — ideally including AI-powered or AI-assisted product experiences
- Exceptional visual and interaction design judgment, with the ability to raise the quality of work across a team
- Strong management skills with individual contributors, including keeping designers focused, unblocked, accountable and connected to the broader goals of the work
- Excellent communication skills, with the ability to maintain visibility across workstreams and give leadership a clear view of progress, risks, tradeoffs and decisions
- Experience leading critique, coaching designers, giving direct feedback and helping teams make stronger product design decisions
- Working knowledge of design systems, accessibility standards, reusable patterns and scalable product experience decisions
- Strong product judgement and comfort balancing customer needs, business outcomes, technical constraints and speed of execution — particularly across cross-functional Product and Revenue initiatives
- Comfort designing for AI-native experiences: conversational interfaces, automation, agentic workflows or generative communication tools
- Proven ability to hire strong designers, develop existing talent, support career growth and performance manage team members who need additional support
- Experience managing distributed teams and working across time zones; experience working closely with India-based teams is highly valuable
- Familiarity with AI-assisted production tools and enthusiasm for using them thoughtfully to improve design quality, communication and velocity
- Experience leading B2B SaaS, platform, CRM, marketing technology, workflow-heavy or SMB software experiences is highly valuable
- An exceptionally strong portfolio that demonstrates product judgment, systems thinking, customer empathy, high-quality execution and measurable product impact — ideally including AI-powered or AI-assisted product experiences
- Experience managing distributed teams and working across time zones; experience working closely with India-based teams is highly valuable
Benefits
- A global, remote-first environment
- Working with distributed teams across time zones and cultural contexts
Company Overview