Note: The job is a remote job and is open to candidates in USA. CRST The Transportation Solution, Inc. is a transportation and logistics company headquartered in Cedar Rapids, Iowa. The Senior Manager – Operations provides operational leadership across multiple accounts, locations, or regions, overseeing safety, service execution, customer relationships, financial performance, and strategic improvement initiatives. The role also leads operational managers and travels across Michigan, Ohio, and OKC locations as needed.
Responsibilities
- Lead operations across multiple customer accounts, locations, or regional areas to ensure consistent performance, safety, and profitability while driving execution of company and customer objectives
- Manage and develop Managers – Site, Managers – Operations, and other operational staff to strengthen leadership capability, promote accountability, and align performance with business goals
- Own the commercial and enterprise-level customer relationship; lead executive business reviews, rate discussions, and strategic performance planning to strengthen partnerships and drive results
- Manage regional budgets, monitor cost drivers, and execute initiatives to achieve sustained profitability, utilization, and growth targets across assigned markets or accounts
- Champion a safety-first culture by ensuring adherence to Department of Transportation (DOT) regulations, company policies, and customer standards across all assigned operations
- Review key operational and financial metrics to identify trends, risks, and opportunities; guide managers in developing and executing corrective action plans to improve results
- Partner with sales, finance, maintenance, safety, and planning teams to align operational strategy, support customer initiatives, and drive regional performance
- Develop and implement strategic initiatives that enhance regional performance, improve efficiency, and strengthen customer satisfaction and retention
- Coach and mentor managers to build leadership depth, improve engagement, and prepare teams for future growth and responsibilities
- Maintain flexibility to support operations outside standard business hours and travel as needed to ensure regional consistency and customer satisfaction
- Travel required overseeing MI, OH and OKC locations
- Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs
Skills
- High school diploma or equivalent
- Proven success managing multiple operations, accounts, or regions within a transportation or logistics organization
- Demonstrated ability to lead through layers of management and build high-performing teams
- Strong ability to translate business objectives into actionable operational plans
- Experience managing budgets and implementing profitability initiatives across business units
- A four-year degree or applicable work experience with demonstrated success
- Experience leading multi-site or regional transportation operations with full P&L accountability
- Proven ability to drive transformation, standardization, and process improvement
- Strong ability to interpret operational and financial data to inform decision-making
- Ability to manage executive-level relationships and ensure alignment with customer goals
Benefits
- Comprehensive package including medical, dental, and vision coverage
- Prescription drug and telemedicine services
- Company-paid life and disability insurance
- Retirement savings with company match
- Paid time off, holidays, and parental leave
- Additional voluntary benefits and employee discounts
- Remote work with travel
Company Overview