Note: The job is a remote job and is open to candidates in USA. First Citizens Bank is seeking a Senior Manager for Workplace Collaboration & Content Management Engineering. This role leads the strategy and engineering delivery of enterprise collaboration platforms, focusing on Microsoft 365 while ensuring compliance and security in data governance.
Responsibilities
- Lead, coach, and develop a high-performing engineering team focused on collaboration platforms and content management
- Set clear vision, priorities, and measurable outcomes aligned with Digital Workplace and enterprise strategy
- Build talent capabilities in modern workplace engineering, information governance, and compliance technologies
- Foster a culture of engineering excellence, accountability, and continuous improvement
- Collaborate across infrastructure, security, data, and application teams to deliver integrated solutions
- Manage vendor relationships and strategic partnerships (Microsoft, third-party tools, compliance solutions)
- Own engineering and lifecycle management of: SharePoint Online (sites, hubs, architecture), OneDrive for Business, Microsoft Teams (content and file services layer)
- Design and implement scalable information architecture, taxonomy, and metadata strategies
- Establish advanced SharePoint management practices, including: Site provisioning and lifecycle governance, Permissions and access control frameworks, External sharing governance and risk controls
- Improve platform reliability, performance, and adoption through engineering standards and automation
- Lead design and implementation of Microsoft Purview capabilities, including: Data lifecycle management (retention, disposition, defensible deletion), Records management and regulatory compliance controls, Data classification and sensitivity labeling, Data Loss Prevention (DLP) policies, Insider risk and information protection capabilities
- Establish enterprise-wide data governance frameworks for collaboration content
- Partner with Cybersecurity, Legal, Risk, and Compliance to translate regulatory obligations into technical controls
- Ensure auditability and defensibility of content management practices
- Define and implement controls to mitigate oversharing risks in SharePoint, OneDrive, and Teams
- Drive readiness for AI capabilities (e.g., Microsoft Copilot), including: Data exposure assessments, Permission hygiene and remediation, Sensitive data discovery and protection
- Implement least-privilege access models and continuous monitoring of access patterns
- Develop reporting and insights for leadership on data risk posture
- Establish end-to-end content lifecycle practices: Creation, classification, storage, retention, archival, and destruction
- Ensure automated and policy-driven retention and defensible destruction
- Integrate lifecycle policies with business processes and regulatory schedules
- Standardize document and records management practices across the enterprise
- Define and maintain reference architectures for: Collaboration services, Content management, Information governance and compliance
- Drive consolidation of legacy platforms into modern M365 services
- Ensure scalability, security, and sustainability of collaboration solutions
- Continuously evaluate emerging capabilities, including AI and automation
- Partner with operations teams to ensure smooth transition from engineering to run
- Define SLAs, SLOs, and observability practices for collaboration platforms
- Implement automation, monitoring, and self-service capabilities
- Drive incident reduction and proactive risk management using a closed-loop approach
- Collaborate with senior leadership and stakeholders to understand business needs. Partners with senior management to develop and implement IT strategies aligned with the company’s business goals and objectives
- Identifies future needs and trends. Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties
- Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation
- Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance
Skills
- Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
- 5-7 years working with M365, SaaS collaboration solutions and desktop infrastructure
- 3-5 years managing a digital workplace team in the financial industry
- 1-3 years in an Agile delivery environment
- 1-3 years using Jira, Confluence or Azure DevOps
- Familiarity with the FFIEC Architecture, Infrastructure, and Operations Book and applying regulatory requirements to technology operations
Benefits
- Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
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