Note: The job is a remote job and is open to candidates in USA. Allstate is an insurance company focused on protecting families and their belongings through innovative products and services. The Senior Manager, Global Security Operations will provide senior leadership for 24x7x365 Security Operations Center activities, overseeing operational performance, metrics, improvement initiatives, talent development, and global coordination.
Responsibilities
- Lead from the floor. Partner directly with frontline security operations — analysts, shift leads, and incident handlers to measure, manage, and continuously improve the day-to-day performance of the US SOC across all shifts
- Own the metrics. Serve as the owner of the SOC’s operational metrics program to define, track, and interpret KPIs and service outcomes (e.g., MTTD, MTTR, alert quality, false-positive rates, detection coverage, and SLA adherence) that reveal how the operation is truly performing
- Turn data into action. Use data across SOC operations to drive decisions on resource allocation, workflow, and threat mitigation, and to lead the improvement projects that close identified gaps and increase overall operational efficiency
- Uplevel talent. Coach, mentor, and develop existing analysts and incident handlers — building clear career paths (L1→L2→L3), raising technical and operational capability, and fostering a high-performance, low-burnout culture
- Drive operational excellence. Establish and maintain the operating rhythms — shift turnover, quality reviews, and performance reporting that keep the team consistent, accountable, and aligned to established processes, procedures, and standards
- Improve the machine. Identify recurring pain points and champion process improvement, tooling optimization, and automation opportunities (SIEM/SOAR) that reduce analyst fatigue and accelerate response
- Support the global mission. Provide global senior management support to the broader Global Security Operations team, contributing to consistency, continuity, and effective handoffs across US, Ireland, and India operations
- Communicate outcomes. Translate operational performance and improvement outcomes into clear, actionable reporting and dashboards for both technical teams and senior leadership
Skills
- Prior leadership experience within a Security Operations Center (SOC) — you have run the floor and understand security operations firsthand
- 6+ years of experience in security operations, incident response, or a related cybersecurity discipline
- 4+ years of people management experience, including managing analysts and coordinating a global team
- Demonstrated experience developing, maintaining, and interpreting operational metrics (KPIs/SLAs) to measure performance and drive improvement
- Proven ability to lead operational improvement projects from identification through delivery of measurable results
- Advanced technical knowledge of network and endpoint security, common attacker techniques, and SIEM/SOAR detection-and-response tooling
- A security operations background with a clear ambition to grow their management capability within a Fortune 100 enterprise
- Experience defining and operating metrics, dashboards, and reporting for a 24x7 operational service
- Experience supporting or coordinating operations across a global footprint, including scheduling, turnover, and team cohesion
- Familiarity with automation and process-improvement approaches that reduce analyst toil and improve response speed
- History of developing individual contributors into stronger operators and future leaders
- One or more industry certifications, such as CISSP, CISM, GCIH, GCIA, or equivalent
Benefits
- Fully remote work arrangement
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
Company Overview