Note: The job is a remote job and is open to candidates in USA. Tides is a nonprofit and philanthropic organization committed to advancing social justice. They are seeking a Senior Manager, Fund Administration to lead the Fund Administration function, managing a complex portfolio of partners and a team to ensure fund stewardship and exceptional partner service.
Responsibilities
- Serve as the relationship lead for a portfolio ensuring high-quality stewardship and partner satisfaction through best-in-class fund administration and service delivery
- Manage portfolio 'health' through engagement monitoring, service metrics, exception reporting, and proactive issue resolution
- Oversee partner continuity and operational stewardship during complex fund moments
- Ensure fund activity aligns with donor intent, internal policies, and regulatory requirements
- Partner with internal stakeholders to align service delivery to donor expectations and to ensure a seamless 'one team' partner experience
- Lead, develop, and coach a team of Fund Administrators delivering support with grants processing and financial reporting, fund maintenance, and partner communications
- Translate portfolio demand into staffing and workflow design
- Establish performance standards, quality assurance processes, and escalation protocols
- Build team fluency in fund structures, service expectations, and values-aligned communication; modeling Tides core values and JEDI practice
- Work collaboratively with IT and other teams to improve fund administration workflows and SOPs
- Ensure data integrity across CRM/fund systems
- Serve as a primary cross-functional partner to Advancement, Finance, Legal, Compliance and Grants teams to resolve discrepancies, reinforce compliance, ensure partner needs are addressed in system and policy roll out planning, and streamline processing
- Advance readiness for key tools that enable scaling, using operational insights to inform configuration, workflows, and adoption plans for improvements
- Provide escalation support for complex partner needs, translating operational realities clearly and empathetically
- Partner with Strategists/Senior Strategists to ensure partners receive timely, cohesive guidance and operational execution supports strategic advisory plans
- Maintain discretion and sound judgment with confidential information and sensitive partner dynamics
Skills
- 7 years experience in fund administration, donor services, philanthropic operations, or comparable financial/partner servicing environments, including responsibility for complex portfolios and a relevant bachelor's degree; or 9 years of relevant experience without a bachelor's degree
- 3 years experience in supervisory, project, or technical leadership capacity, required
- Proficiency with CRMs and productivity tools, required
- Experience supporting DAF/CAF/SEF administration, strongly preferred
Benefits
- REMOTE
- Reasonable accommodation will be made so that all who are interested may participate in our interview process. If you are in need of an accommodation, please advise in writing at the time you apply.
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