Note: The job is a remote job and is open to candidates in USA. OpenLoop provides telehealth support solutions that enable companies to deliver virtual care at scale. The Senior Implementation Project Manager will manage concurrent customer implementations, lead strategic account delivery from solution approval through launch and stabilization, and ensure clear ownership, integrated planning, forecasting, risk management, and readiness across teams.
Responsibilities
- Manage an assigned portfolio of concurrent customer implementations, maintaining accurate visibility into stage, forecast, milestones, risks, dependencies and upcoming decisions
- Personally project-manage OpenLoop’s largest or most complex strategic account implementation plans
- Convert approved scope and functional workplans into one integrated project plan with milestones, accountable owners, dependencies, decision dates, stage gates and acceptance evidence
- Establish and control the critical path, distinguishing launch-critical work from activity that can run in parallel
- Run implementation governance: kickoff, workstream reviews, project status, risk and decision reviews, readiness gates and executive steering committees
- Establish a credible baseline and update the forecast when scope, assumptions, dependencies or capacity change
- Own the change-control process, ensuring schedule, resource and launch impact is understood before new work enters the plan
- Identify material risks early and drive mitigation or recovery plans with named owners and deadlines
- Track customer, vendor and internal dependencies through resolution rather than merely documenting them
- Escalate with evidence, options, a recommendation and a decision deadline
- Lead implementation-specific client communication while partnering with the CSM on the broader relationship and commercial context
- Coordinate UAT planning, including participants, schedule, entry and exit criteria, defect triage, retesting and sign-off tracking
- Maintain the launch-readiness view and ensure technical, operational, clinical and customer owners provide the required evidence and approvals
- Facilitate evidence-based go/no-go discussions without substituting your judgment for technical or functional sign-off
- Coordinate launch, stabilization, closure and a clean transition to Customer Success and Support
- Surface shared-resource conflicts and upcoming demand to the Director with sequencing options and a recommendation; do not independently assign technical resources
- Keep the project-management system current as the source of truth across assigned accounts
- Identify recurring portfolio problems and recommend improvements to PMO playbooks, stage gates and templates
Skills
- 5+ years in project or program management within B2B software, healthcare technology, platforms or technology-enabled services
- Direct project-management ownership of external customer implementations from post-sale handoff through launch
- Experience managing multiple concurrent implementations or a genuinely complex, multi-workstream strategic account
- Strong experience with integrated planning, critical-path management, RAID management, change control and delivery forecasting
- Experience leading client project governance and executive steering committees
- Experience coordinating UAT, defect triage, launch readiness, cutover and stabilization
- Project-management-level fluency across APIs, integrations, data flows, identity, environments, security reviews and testing dependencies
- Experience partnering with dedicated implementation engineers, technical consultants or solution architects without assuming their responsibilities
- Strong written and verbal executive communication
- High data discipline in project-management and portfolio-reporting systems
- Healthcare, digital health, virtual care or another regulated-industry background
- Experience with EMR or clinical-workflow implementations
- Experience coordinating pharmacy, lab, clinician-network, credentialing, licensing or multi-state operational dependencies
- Experience in a professional-services or client-delivery environment with clear separation between project managers and technical implementers
- Experience working within tiered delivery models
- PMP, PgMP or equivalent training; evidence of delivery judgment matters more than certification
Benefits
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance
- Pet insurance
- A relatively flat organizational structure
- Everyone is encouraged to bring ideas to the table and make things happen
- Autonomy, Competence and Belonging
- Everyone feels empowered and supported to do their best work
Company Overview