Note: The job is a remote job and is open to candidates in USA. Genesis10 is recruiting for a major healthcare company seeking a Senior Implementation Project Manager with Pharmacy Benefit Management experience. The role leads client-facing PBM implementations across health plan and government programs, coordinating cross-functional teams, workstreams, deliverables, risks, and go-live readiness.
Responsibilities
- Manage and lead new Health Plan implementations across Commercial, Medicaid, Medicare, and Exchange lines of business
- Own implementation objectives for new PBM clients, ensuring alignment with organizational strategy and client expectations
- Develop and maintain detailed work plans, schedules, resource plans, status reports, and implementation priorities
- Direct and coordinate cross-functional teams across operations, business, product, and technical areas to deliver high-quality, properly scoped project requirements on time
- Lead complex implementation workstreams, including Operations Readiness (Member Services, System Access & Training, Vendor Transition, Reporting, Pharmacy Helpdesk) and Eligibility
- Ensure timely and accurate implementation tracking, analysis, reporting, and communication using established policies and procedures
- Maintain accurate and timely updates in ServiceNow (SN) automated workflows, ensuring QA standards and implementation timelines are met
- Review deliverables to ensure adherence to quality standards, implementation requirements, and team performance metrics
- Obtain sign-offs on deliverables from internal and external stakeholders and make timely decisions to keep implementations on track for go-live readiness
- Identify risks, recommend solutions, escalate issues as needed, and ensure solutions align with client requirements
- Partner with Account Management to track, document, and close all implementation items in alignment with client intent
- Lead cross-functional quality initiatives and conduct post-go-live lessons learned reviews with clients and executive leadership
Skills
- Bachelor's degree or equivalent experience
- 2 years of experience in PBM, healthcare, or the pharmacy industry
- 2 years of experience in implementation management or large healthcare project management
- Client-facing experience with the ability to influence internal and external stakeholders
- Experience leading multiple implementations or managing workstreams within large implementations
- Strong ability to multitask, work independently, collaborate with leadership, and ensure client satisfaction
- Willingness to work through year-end holidays as needed to support client go-live activities
- 1 year of experience using MS Project
- 1 year of experience with ServiceNow
- Experience supporting Medicare and/or Medicaid client implementations
- PBM Account Management experience
- Ability to influence without authority and drive results in a matrixed environment
- Strong communication, presentation, and stakeholder management skills
- Demonstrated ability to assess client needs through active listening and consultative engagement
Benefits
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
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