Note: The job is a remote job and is open to candidates in USA. Homecare Homebase is dedicated to helping home health and hospice organizations overcome business and technological challenges. The Senior Implementation Consultant will play a crucial role in guiding clients through the successful implementation of software, ensuring quality and adoption across various agencies.
Responsibilities
- Serving as subject matter expert on the proper use of the Homecare Homebase application
- Leading clients through Discovery, Design, Build, and Test phases of implementation and ensuring team members are also following the methodology
- Guiding customers toward established best practices
- Assisting in making customizations to clinical content (i.e. visit types, pathways and assessments) to ensure environment is ready for testing and training
- Supporting clients and internal team members throughout onsite and remote Deployment
- Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as translating those needs into initiatives and solutions
- Assisting clients with the change management efforts to allow for a successful adoption of the Homecare Homebase application
- Independently researching customer inquiries and determining sources of issues
- Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution
- Maintaining product knowledge as new enhancements and functionality are released in the application
- Working closely with internal leadership to ensure HCHB is maintaining a 'template' database for new customers made up of best practices
- Providing accurate and holistic feedback on team members’ performance to assist with employee evaluation. Working with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals
- Exemplifying CARES core values and providing leadership to team members to promote a positive work environment and adherence to core values
Skills
- Bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience
- 3+ years' experience in home health or hospice field
- Experience in customer service/support or training on software applications
- Demonstrated ability to analyze and solve complex problems and lead a team
- Skills to provide quality education to customers on the appropriate, best-practice use of all products within the clinical/operational aspects of the Homecare Homebase suite
- Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts
- Ability to communicate deployment risks with both internal and customer project teams efficiently and concisely
- Ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving
- Ability to prioritize workload and delegate assignment as necessary
- Passion for customer service that ensures the needs of the customers are met throughout their implementation
- Ability to collaborate for the development and professional growth of junior staff through education, coaching, and mentorship
- Ability to function with minimal supervision without affecting the quality of their work
- Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals
- Ability to travel and/or support up to 50% in service of our clients across the country
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Meaningful work
- A Leader who cares
- Flexibility
- A company that gives back
Company Overview