Note: The job is a remote job and is open to candidates in USA. Armhr is a rapidly expanding Professional Employer Organization providing HR, payroll, benefits, and compliance solutions. The Senior Implementation Consultant guides complex new clients through implementation by gathering configuration information, coordinating internal teams and vendors, providing expertise across HR, benefits, and payroll, and supporting onboarding, training, and handoff.
Responsibilities
- Provide new, complex clients with focused coordination for implementation into the system
- Counsel clients on payroll, human resources, benefits, and ancillary services such as timekeeping, performance management, and applicant tracking
- Create a warm, welcoming environment so clients feel understood and recognized as people, not numbers
- Schedule and conduct the initial kickoff call and ongoing meetings to gather information and keep clients on track
- Track employee onboarding to ensure timely completion with frequent client updates, and train the client to complete Section 2 of the I-9 forms
- Coordinate with the assigned Benefits Administrator on open enrollment for new employees
- Work with HR to review PTO policies, build necessary plans within PrismHR, and update PTO balances after the client's final external payroll
- Gather access settings for new client managers and work with HRIS to set up proper approvals
- Provide basic client manager training for PrismHR including navigation, employee updates, onboarding and enrollment monitoring, hiring, termination, and reporting
- Maintain project milestones and tasks in the project management system to keep clients engaged and on timeline
- Serve as a mentor and escalation resource for Implementation Consultants on complex client scenarios
- Document all information to ensure a smooth transition to service, and complete special projects as assigned
Skills
- Minimum of 2 years' experience in implementation, which must include PEO implementation, with demonstrated success on complex clients
- Superb Excel skills and familiarity with Microsoft Office applications
- Ability to write reports and business correspondence, define problems, collect data, and draw valid conclusions
- Extremely detail-oriented with the ability to self-direct, prioritize, and meet deadlines
- Ability to process a high volume of transactional activity accurately and adapt quickly in a dynamic, rapidly changing environment
- A client-focused professional with a proactive and problem-solving approach
- Highly organized and detail-oriented
- Adaptable and comfortable working in a fast-paced, growth-oriented environment
- Strong relationship-building skills with both clients and partners
- PrismHR knowledge desired
Benefits
- The position is bonus eligible after one year of service based on several factors including company performance, individual contributions and market forces.
- Comprehensive health, dental, vision, paid time off, and 401K retirement with a company match.
Company Overview