Note: The job is a remote job and is open to candidates in USA. MedHQ provides comprehensive HR, payroll, benefits, and compliance solutions to ambulatory surgery centers and physician practices. The Senior Human Resources Client Manager serves as a dedicated HR partner to assigned clients, providing day-to-day guidance, strategic support, employee relations advice, compliance guidance, workforce planning, and organizational support while collaborating with internal service teams.
Responsibilities
- Serve as the primary HR resource for assigned client accounts, providing high-touch, responsive support
- Partner with client leadership on HR strategy, employee relations, compliance, and workforce planning
- Build strong relationships with administrators, physicians, and leadership teams
- Proactively identify client needs, risks, and opportunities and recommend practical solutions
- Advise leaders on employee relations matters, including performance management, corrective action, investigations, and terminations
- Provide guidance on HR policies, procedures, and employee handbooks
- Support recruiting, onboarding, workforce planning, and organizational initiatives
- Manage and advise on FMLA, ADA accommodations, leaves of absence, and other statutory leave programs
- Partner with Payroll, Benefits, HRIS, and Compliance teams to ensure seamless service delivery
- Assist client leaders with goal setting, performance management, and workforce metrics
- Assess organizational and staff needs and recommend strategies for improvement
- Support change management initiatives and organizational transitions
- Collaborate with internal MedHQ teams to resolve client issues and enhance service delivery
- Identify trends and recurring challenges across client accounts and develop proactive solutions
- Contribute to the development and improvement of HR systems, tools, and processes
- Ensure HR practices align with applicable federal, state, and healthcare-specific employment laws and regulations
- Maintain strict confidentiality of sensitive employee and client information
- Demonstrate sound judgment, professionalism, and fiscal accountability
Skills
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 3–5 years of progressively responsible HR experience; healthcare experience preferred
- Experience serving as an HR Business Partner, HR Consultant, or dedicated HR resource supporting multiple stakeholders
- Working knowledge of HRIS and payroll systems; healthcare HR technology experience is a plus
- Strong knowledge of employee relations, employment law, benefits, and leave management
- Strong problem-solving, leadership, and change management skills
- Excellent written and verbal communication skills
- Ability to manage multiple client relationships in a fast-paced, service-focused environment
- Strong organizational skills and attention to detail
- • Healthcare experience, particularly with ambulatory surgery centers, physician practices, or hospital systems. • PHR, SHRM-CP, SHRM-SCP, or other professional HR certification. • Experience working in a consulting, outsourced HR, or shared-services environment
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