Note: The job is a remote job and is open to candidates in USA. Algolia is a retrieval intelligence company that provides search and product discovery technology for trusted, decision-grade outcomes. The GTM Data Operations Manager will own the operational health, governance, and integrity of customer and prospect data across go-to-market systems, ensuring reliable data for Marketing, Sales, Customer Success, Analytics, automation, and AI workflows. The role also manages enrichment, integrations, data quality programs, governance standards, dashboards, and operational improvements.
Responsibilities
- Act as the operational steward for customer and prospect data (Leads, Contacts, and Accounts) across the GTM ecosystem, ensuring data is accurate, complete, consistent, and trusted
- Own operational governance for customer and prospect data across Salesforce, Marketo, Demandbase and related integrated GTM systems, including data quality standards, telemetry requirements, validation rules, field governance, and operational policies
- Execute recurring hygiene programs including deduplication, standardization, enrichment validation, and lifecycle management; partner with system owners to resolve data integrity issues
- Partner with business stakeholders to evaluate requests for new fields, objects, and data standards while maintaining integrity and consistency across the ecosystem
- Identify data quality risks, drive remediation efforts, and support the evolution of GTM data models as business needs change
- Administer enrichment workflows across GTM platforms
- Monitor enrichment success rates and troubleshoot failures
- Maintain enrichment mappings and integrations
- Partner with GTM Technology on vendor implementations and improvements
- Monitor critical integrations between Salesforce, Marketo, Demandbase and other GTM systems
- Investigate synchronization failures and scope / support implementation to minimize future failures
- Ensure customer and prospect data flows reliably across systems
- Support operational readiness for new fields, objects and integrations as well as deprecation of those no longer needed
- Support complex audience segmentation requests requiring deep knowledge of GTM data structures
- Provide operational data support for strategic GTM initiatives as required
- Ensure GTM data is structured and governed to support scalable reporting, automation, and AI-powered workflows
- Document data processes and governance standards
- Develop dashboards to monitor data quality health
- Identify automation opportunities that improve operational efficiency
- Support audit and compliance requests
Skills
- 3+ years of experience in Revenue Operations, Marketing Operations, Sales Operations, CRM Administration, Data Operations, or a related GTM operations function
- Located in US ET or CT
- Strong working knowledge of Salesforce and CRM data management principles, including Leads, Contacts, Accounts, and related data structures
- Experience working with marketing automation platforms (e.g., Marketo) and GTM data platforms and enrichment technologies
- Understanding of CRM architecture, lead lifecycle management, data enrichment, and system integrations across the GTM technology stack
- Experience maintaining data quality through governance, validation rules, deduplication, standardization, and operational data hygiene
- Working knowledge of APIs, webhooks, and system integrations, with the ability to troubleshoot data synchronization issues across multiple platforms
- Strong analytical, problem-solving, and root cause analysis skills with exceptional attention to detail
- Excellent organizational, communication, and cross-functional collaboration skills, with the ability to manage multiple priorities independently
- Experience documenting processes, identifying automation opportunities, and continuously improving operational workflows
- Salesforce Administrator certification or equivalent hands-on experience
- Experience with GTM data platforms such as Demandbase, 6sense, ZoomInfo, Clearbit, Apollo, or similar technologies
- Experience supporting enterprise B2B SaaS go-to-market organizations
- Familiarity with AI-enabled workflows, modern data governance practices, and enterprise GTM technology ecosystems
- Familiarity with SQL and data warehouse concepts (e.g., Hex, Databricks, ThoughtSpot, etc) is a plus
Benefits
- Option to work remotely either as fully remote or hybrid-remote employees
- Autonomy to choose where they want to work and when
Company Overview
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