Note: The job is a remote job and is open to candidates in USA. Geotab develops connected-vehicle and fleet-management technology. The Senior Field Hardware Engineer leads Geotab Video field hardware response and enterprise pilot support, troubleshoots complex installation issues, and coordinates field data collection for AI development.
Responsibilities
- Lead onsite investigation and resolution of complex Geotab Video hardware, installation, power, harness, calibration, mounting, connectivity, and SD-card issues
- Own hardware readiness for enterprise pilots, including pre-installation reviews, vehicle and site assessments, installation planning, deployment support, troubleshooting, validation, and pilot closeout
- Travel to customer and pilot locations to resolve issues within days, minimizing pilot disruption and supporting successful conversion from pilot to contract
- Serve as the technical escalation point for junior technicians, customers, partners, installers, and internal teams during high-priority field issues
- Review vehicle types, installation environments, wiring requirements, power sources, mounting locations, and connectivity conditions to determine safe and reliable installation approaches
- Perform and validate camera and telematics installations, including harness routing, power connections, mounting, camera positioning, calibration, connectivity checks, and system commissioning
- Develop practical diagnostic plans, identify root causes, implement corrective actions, and document permanent or preventative solutions for recurring issues
- Partner with Computer Vision, Hardware, Product, Customer Success, Support, Sales, and Engineering teams to communicate field findings and coordinate resolution of technical issues
- Support training-data generation for new AI behaviors by renting or accessing representative vehicles, installing camera kits, staging target scenarios, conducting controlled drives, and collecting video with known ground truth
- Review collected footage and test results for completeness, quality, environmental coverage, and alignment with the Vision team’s requirements
- Create clear installation guides, diagnostic procedures, test plans, field reports, pilot-readiness checklists, and training-data documentation
- Maintain accurate records of hardware kits, tools, components, vehicle configurations, installation results, defects, and follow-up actions
- Identify trends across customer deployments and recommend improvements to hardware design, installation processes, field tooling, training materials, and product requirements
- Coach and support junior field technicians through hands-on guidance, knowledge sharing, field shadowing, and review of technical documentation
- Support the creation of repeatable operating practices for a mobile Tiger Team, including deployment readiness, travel preparation, equipment management, safety procedures, and escalation paths
- Follow all applicable workplace, vehicle, customer-site, data-handling, and health and safety requirements
- Perform other duties as assigned
Skills
- Bachelors in a related field. Equivalent combination of education and/or work experience in related field may be substituted
- Post-secondary diploma, degree, or certificate in Electrical Engineering, Electronics Engineering, Mechatronics, Automotive Technology, Automotive Engineering
- Strong experience diagnosing and resolving vehicle hardware, electrical, installation, connectivity, or telematics issues in field environments
- Working knowledge of vehicle electrical systems, power management, wiring, fuses, grounding, harnesses, connectors, and safe routing practices
- Knowledge of vehicle-mounted cameras, telematics devices, GPS, cellular connectivity, SD cards, sensors, calibration procedures, and related diagnostic tools
- Ability to interpret wiring diagrams, installation instructions, vehicle documentation, and technical specifications
- Strong root-cause analysis and troubleshooting skills, with the ability to work effectively when information is incomplete or conditions are changing
- Ability to plan and execute safe, repeatable installations across different vehicle types, customer sites, and operating environments
- Ability to collect high-quality video and test data under controlled conditions and document scenarios, expected outcomes, and observed results
- Strong technical writing and communication skills, including the ability to explain complex issues to technical and non-technical stakeholders
- Ability to prioritize multiple customer-impacting issues and make sound decisions under time pressure
- Ability to work independently in the field while maintaining effective communication with remote team members and stakeholders
- Ability to coach junior technicians and promote consistent installation, diagnostic, documentation, and safety practices
- Experience with fleet management, telematics, connected vehicles, automotive technology, computer vision, or AI-enabled camera systems is an asset
- Familiarity with tools such as Jira, MyGeotab, diagnostic applications, spreadsheets, and documentation platforms is an asset
Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
- Flexible hybrid working model
Company Overview
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