Note: The job is a remote job and is open to candidates in USA. Qualified Digital is a full-service digital agency focused on imagining, building, measuring, and improving digital experiences across marketing ecosystems. The Senior Experience Strategist & UX Designer will help identify client problems and design, test, and refine viable solutions using strategic and human-centered design methods. The role includes conducting research, facilitating workshops, creating UX deliverables, collaborating with cross-disciplinary teams, and contributing to digital experience strategy.
Responsibilities
- Maintain the consumer’s best interests in mind at all times, while balancing user needs with client business objectives to create valuable, usable experiences. Understand the project goals and help identify what data or information we need to support those goals, contributing to insights that inform successful outcomes
- Help define and support research efforts needed to gain insights and drive the project strategy. Research could include: Voice of Customer (VoC) surveys and interviews, concept testing and market validation, stakeholder discussions and workshops, testing and optimization programs, and everything in between
- With oversight, help create and facilitate workshops with client teams to achieve consensus, promote understanding, and gain buy-in
- Help define user personas, journey maps, and experience flows based on research findings
- With oversight, translate user insights / the experience strategy into design concepts, sketches, wireframes, and high-fidelity prototypes accompanied by annotations
- Work within a design system; contributes to improvements by identifying functionality gaps and creating new UI/components to support
- Contribute to defining or refining information architecture, navigation models, and to-be sitemaps
- Work with cross-disciplinary teams to:
- Work with our data team to inform a measurement plan that proves the value of the experience pre and post launch
- Participate in usability and experience testing activities, helping synthesize findings and contribute to actionable recommendations
- Have interest in and a working knowledge of the most current accessibility principles and guidelines
- Give visual design feedback and critique to push and pressure-test the work
- Develop the ability to speak to QD’s core offerings and connect them to client business outcomes in conversations and deliverables
- Keep tabs on trends, best practices, and emerging standards in the digital landscape
Skills
- * At least 4 years of experience as a UX designer or professional at an agency
- * Complete familiarity and expertise in UX design, research, and testing deliverables and activities
- * Figma experience is required
- * Strong communication and collaboration skills; with an ability to communicate clearly and directly to clients
- * Ability to produce high-quality, key deliverables (such as wireframes, prototypes, and journey maps),incorporating feedback and guidance from project leads
- * Ability to manage multiple tasks or project workstreams while maintaining organization and meeting deadlines
- * Experience with Adobe Experience Manager or similar content management systems
- Applicants who'd like to be considered for a full-time position must be US or Canada based
- * Experience with healthcare organizations, hospitality, and B2B is a plus, as is experience with Service Design
Benefits
- Comprehensive Health Coverage: Choose from a wide range of medical, dental, and vision insurance plans available in your area, so you can find coverage that fits your needs.
- Time Off That Actually Feels Like Time Off: Enjoy paid sick time, 10 paid holidays, and flexible vacation time—because rest and balance matter.
- Financial Security & Protection: We offer a 401(k) plan, along with optional Life Insurance, AD&D Insurance, and Disability Insurance to help protect you and your loved ones.
- Fully Remote Work: Work from anywhere. We’re a fully remote organization that values flexibility and autonomy.
Company Overview