Note: The job is a remote job and is open to candidates in USA. Coretek is seeking a Senior EUC Support Engineer to join its Managed Services team supporting enterprise customer environments. The role provides L3/L4 operational support, optimization, automation, and continuous improvement for Azure Virtual Desktop, Nerdio, and Citrix platforms, while also delivering project work, customer advisory, governance, and infrastructure-as-code initiatives.
Responsibilities
- Provide Level 3 and Level 4 support and engineering expertise for managed Citrix and Azure Virtual Desktop environments
- Troubleshoot and resolve complex virtual desktop, application delivery, user profile, session performance, and endpoint issues
- Participate in escalation rotations and major incident response activities
- Perform daily health checks, patching, upgrades, and incident remediation across hosted EUC environments
- Ensure adherence to established service levels and operational standards
- Manage Citrix Virtual Apps and Desktops, including Studio, Director, Citrix Policy, Machine Catalogs, and Delivery Groups
- Deploy, configure, and optimize Azure Virtual Desktop environments and administer Nerdio Manager for Enterprise
- Manage Citrix Gateway (NetScaler), Citrix Cloud and hybrid configurations, and supporting Azure Resource Manager resources and virtual networking
- Deploy and enforce Group Policy Objects, security baselines, and compliance configurations across desktop and server estates
- Support endpoint management and thin client configurations such as Stratodesk, IGEL, and Unicon
- Apply Zero Trust principles, Conditional Access, and modern endpoint security integrations
- Support Imprivata implementation and integration with virtual desktops and authentication workflows
- Implement Infrastructure as Code for environment automation using Terraform, Ansible, and Packer
- Develop automation using PowerShell, Nerdio automation scripting, Nerdio Runbooks, and image build pipelines
- Identify opportunities to increase operational efficiency and reduce repetitive manual effort
- Monitor, analyze, and improve system performance, availability, and security posture across client environments
- Develop and maintain standardized operational documentation, runbooks, and support playbooks
- Participate in disaster recovery planning, testing, and execution for hosted EUC environments
- Serve as a trusted advisor to assigned customers
- Collaborate with internal architects and client stakeholders to ensure platform integrity and alignment with SLAs
- Present recommendations related to optimization, modernization, governance, and end user computing best practices
- Support onboarding of new managed services clients
- Provide mentoring and knowledge transfer to junior engineers and technicians
- Analyze session performance, capacity, and Azure consumption trends across EUC workloads
- Identify opportunities to reduce hosting cost through right-sizing, autoscaling, and image optimization
- Recommend governance improvements and configuration standardization across client environments
- Participate in customer optimization and modernization initiatives
Skills
- • 5+ years of supporting Citrix Virtual Apps and Desktops or Azure Virtual Desktop in a managed services or enterprise environment
- • 4+ years of administering production virtual desktop environments, including Machine Catalogs, Delivery Groups, and image management
- • Experience supporting multiple client environments simultaneously
- • Exposure to ITSM ticketing tools such as ServiceNow or Remedy, with the ability to troubleshoot complex issues independently and communicate clearly with customers
- • Citrix Virtual Apps and Desktops
- • Azure Virtual Desktop (AVD)
- • Citrix Studio, Director, and Citrix Policy
- • Nerdio Manager for Enterprise
- • Citrix Gateway (NetScaler)
- • Infrastructure as Code (Terraform, Ansible, Packer)
- • Group Policy, Active Directory, and Windows internals
- • PowerShell automation
- • Azure Resource Manager and virtual networking
- • Thin client and endpoint management (Stratodesk, IGEL, Unicon)
- • Strong customer-facing communication skills
- • Consultative mindset
- • Sense of ownership and accountability
- • Ability to work independently and collaboratively
- • Strong documentation skills
- • Passion for learning and adopting emerging Microsoft, Citrix, and automation technologies
- • Commitment to operational excellence and continuous improvement
- • Microsoft Certified: Azure Administrator Associate (AZ-104)
- • Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
- • Citrix Certified Associate – Virtualization (CCA-V)
- • Microsoft Certified: Endpoint Administrator Associate
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