Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI platform company helping businesses connect AI, data, and workflows to improve how they operate. The Senior Ethics & Compliance Strategic Program Manager will design, develop, and implement scalable compliance processes, with a focus on ABAC and Export Compliance, using process optimization, ServiceNow, AI, and cross-functional collaboration. The role manages multi-year roadmaps and end-to-end program initiatives while driving automation, integration, monitoring, and stakeholder communication.
Responsibilities
- Design and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management
- Collaborate with E & C SMEs across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholders
- Lead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility
- Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution
- Identify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementation
- Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met
- Support the continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements
- Communicate program status, milestones, and recommendations to E & C leadership and cross-functional stakeholders
Skills
- 7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives
- Working foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domains
- Proven ability to partner effectively across organizations, building consensus among diverse stakeholder groups
- Experience with process design, business process optimization, or workflow automation
- Demonstrated capability to translate compliance and business requirements into technical solutions
- Strong written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiences
- Project management proficiency and familiarity with PM tools and methodologies
- Strategic thinking and long-term planning capability
- Problem-solving and analytical skills
- Change management and stakeholder engagement
- Technical acumen without necessarily being a technologist
- Attention to detail coupled with big-picture perspective
- Leadership and influence without direct authority
- Experience with ServiceNow platform configuration and administration, or other enterprise compliance/workflow tools
- Familiarity with AI applications in business process automation or compliance functions
- Background in compliance, ethics, legal operations, or related field
- Project Management Professional (PMP) or similar certification
- Experience implementing enterprise-wide compliance programs or initiatives
- Knowledge of compliance frameworks and standards (SOX, ISO, industry-specific requirements)
Benefits
- Flexible, remote, or required-in-office work personas, depending on the nature of the work and assigned work location
Company Overview
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