Note: The job is a remote job and is open to candidates in USA. Atlassian is a global software company whose products help teams collaborate and work more effectively. The Senior Engineering Manager will lead incident response operations in a complex cloud environment, manage and develop a US-based team, coordinate major security incidents, and partner with cross-functional and executive stakeholders. The role will also mature incident response programs through metrics, playbooks, exercises, tooling, investigative AI, and automation.
Responsibilities
- You’ll lead high-impact incident response work in a complex cloud environment and help shape how Atlassian responds to security events at scale
- You’ll lead or coordinate complex security incidents, bringing structure, urgency, and sound judgment under pressure
- You’ll partner with Detection, Security Engineering, Product Security, Legal, Crisis Communications, Support, and senior leadership to drive investigation, containment, recovery, and follow-through
- You’ll directly manage a team of 5-8 in the US region
- You’ll coach incident responders and senior practitioners, raising the quality of investigations, handoffs, decision-making, and executive communication
- You’ll improve the incident response system through playbooks, metrics, exercises, post-incident reviews, and better tooling
- A key part of the role will be driving the adoption of investigative AI tools and automation that help analysts triage faster, surface relevant signals, reduce toil, and improve consistency without compromising judgment or security rigor
- You’ll also support regulated and high-trust environments, including work that requires a strong understanding of formal incident handling, reporting expectations, and documented operating procedures
Skills
- On day one, we'll expect you to bring a strong mix of incident leadership, operational maturity, and people leadership
- You'll have experience directly leading complex, multi-stakeholder security incidents in a SaaS, cloud, or enterprise environment, along with demonstrated success managing and developing senior security engineers, incident responders, and/or technical leads
- You'll have strong executive communication skills, including the ability to translate incomplete technical information into clear decisions, risks, and next steps
- You'll have experience improving incident response programs through metrics, retrospectives, process design, readiness exercises, and cross-team influence, as well as hands-on familiarity with investigation workflows, detection and response tooling, log analysis, and operational coordination across globally distributed teams
- You should have experience deploying investigative AI tools and automation in security operations or incident response environments, including using automation to reduce analyst toil, improve triage quality, accelerate investigations, enrich cases, retrieve relevant knowledge, summarize findings, or orchestrate response workflows
- You'll also bring strong systems thinking: the ability to connect incidents to broader improvements in telemetry, detection logic, escalation paths, tooling, and operating models, together with calm, structured decision-making in ambiguous, high-pressure situations
- Experience serving as an incident commander or major incident manager for high-severity cyber incidents will help you stand out
- Experience supporting regulated environments or formal incident reporting obligations, including government or FedRAMP-adjacent contexts
- Experience building or scaling follow-the-sun incident response models across regions
- Introducing AI-assisted investigation workflows, case enrichment, knowledge retrieval, summarization, or orchestration capabilities in security operations
- Strong understanding of how to use operational metrics, quality signals, and error patterns to guide program investments is valuable
- Experience speaking externally, representing security programs, or contributing to broader security community practices
Benefits
- Atlassians can choose where they work – whether in an office, from home, or a combination of the two.
- This role may also be eligible for benefits, bonuses, commissions, and equity.
- Health and wellbeing resources
- Paid volunteer days
Company Overview
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