Note: The job is a remote job and is open to candidates in USA. Zuma is pioneering the future of agentic AI and focuses on transforming the rental market experience for consumers and property managers alike. As a Support Engineer, you will bridge customers and the engineering team, ensuring smooth onboarding and reliable integrations while driving continuous improvements in internal tools and processes.
Responsibilities
- Lead critical system rewrites to transform our architecture into a highly scalable, resilient foundation
- Own the design and performance optimization of our data storage systems, ensuring they scale with customer and AI demands
- Build and evolve our deployment pipelines, enabling reliable, automated releases for AI-first products
- Set up and manage modern cloud infrastructure from scratch, leveraging Infrastructure as Code (IaC) to ensure consistency, security, and scalability
- Establish engineering best practices, including observability, incident response processes, and system hardening for an AI-first platform
- Drive robust analytics and monitoring to track performance, reliability, and the effectiveness of our AI solutions
- Mentor engineers and elevate the team's capabilities across infrastructure, scalability, and AI product development
Skills
- Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field
- 3+ years of experience building production-grade software systems, with a focus on scalability, performance, and reliability
- Proven expertise in backend development with Node.js, including API design, system architecture, and cloud-based services
- Experience with cloud infrastructure (AWS, GCP, or similar) and deploying production systems using Infrastructure as Code (e.g., Terraform, Pulumi)
- Hands-on experience with database design, performance tuning, and scaling high-throughput data systems
- Familiarity with building and maintaining CI/CD pipelines, automated testing, and modern DevOps practices
- Strong communication skills and ability to work effectively in a distributed, fast-paced environment
- Comfortable operating in early-stage, high-ownership environments with evolving requirements
- Experience with React and TypeScript on the frontend, though this role leans backend/infrastructure
- Exposure to LLM-based systems, AI infrastructure, or agentic AI workflows
Benefits
- Great health insurance, dental, and vision.
- Gym and workspace stipends.
- Computer and workspace enhancements.
- Unlimited PTO.
- Opportunity to play a critical role in building the foundations of the company and Engineering culture.
Company Overview
Company H1B Sponsorship