Note: The job is a remote job and is open to candidates in USA. Amsive is a performance marketing agency that values collaboration and innovation, seeking a Senior Email Operations Specialist to join their Email Services team. The role involves the technical execution, quality assurance, and deployment of email marketing campaigns, ensuring accuracy and timely delivery while maintaining operational excellence.
Responsibilities
- Build, configure, QA, schedule, and deploy email marketing campaigns within ESP platforms, ensuring accuracy and on-time delivery
- Execute audience segmentation, list uploads, suppression management, and targeting based on campaign requirements
- Perform comprehensive quality assurance on all campaigns, including content, links, dynamic content, personalization, tracking, rendering, and functionality across devices and email clients
- Partner with Email Production Specialists to validate template functionality and troubleshoot rendering or coding issues
- Collaborate with Email Campaign Managers to understand campaign objectives, timelines, priorities, and deployment requirements
- Manage campaign scheduling and deployment according to production calendars and service-level expectations
- Troubleshoot and resolve campaign setup, deployment, and platform-related issues, escalating when appropriate
- Maintain accurate campaign documentation, deployment records, and operational processes
- Ensure adherence to email marketing best practices, deliverability standards, compliance requirements, and data integrity
- Support A/B testing, campaign validation, and pre-launch approval processes
- Identify opportunities to improve operational workflows, automation, QA processes, and deployment efficiency
- Assist with platform maintenance, process documentation, and operational best practices as needed
Skills
- Bachelor's degree in Marketing, Communications, Information Systems, or a related field (or equivalent professional experience)
- 3–5+ years of experience in email operations, campaign execution, marketing operations, or email production (experience level dependent on Senior vs. Specialist)
- Hands-on experience building, testing, and deploying email campaigns in ESPs such as Salesforce Marketing Cloud, Adobe Campaign, Braze, Iterable, Acoustic, or similar platforms
- Experience with audience segmentation, list management, data imports, and campaign configuration
- Strong quality assurance, troubleshooting, and problem-solving skills
- Familiarity with email marketing best practices, including deliverability, CAN-SPAM/GDPR compliance, and accessibility
- Working knowledge of HTML/CSS for email, including the ability to troubleshoot rendering issues
- Experience using email QA and testing platforms such as Litmus or Email on Acid
- Familiarity with UTM tracking, campaign tagging, and analytics validation
- Experience working in a high-volume agency or enterprise marketing environment
- Ability to manage multiple projects, priorities, and deadlines in a fast-paced environment
- Strong organizational skills with exceptional attention to detail
- Strong analytical and troubleshooting skills with a process improvement mindset
- Experience collaborating with cross-functional teams including Production, Strategy, Account Management, and Technology
Benefits
- Paid time off that includes Unlimited Vacation Time, Annual Sick Days, Mental Health Days, and Holidays
- Dental, Vision, and Health Insurance
- 401(k) with a company match program
- Paid Parental Leave
Company Overview