Note: The job is a remote job and is open to candidates in USA. HICC Pet is seeking an experienced e-commerce business leader to own the strategy, growth, and financial performance of its online retail channels. The role is responsible for revenue and profitability growth, retailer relationships, new product launches, channel expansion, retail media strategy, and cross-functional leadership.
Responsibilities
- Own the strategy, revenue growth, gross margin and overall financial performance of HICC Pet’s e-commerce channels
- Develop annual and quarterly business plans based on company priorities, retailer opportunities, competitive activity and consumer trends
- Establish channel-level revenue, profitability, market share and growth targets
- Manage sales forecasts, budgets, promotional investments and resource allocation across e-commerce channels
- Analyze channel performance and identify opportunities to improve sales, margin, conversion and long-term customer value
- Build strong relationships with buyers, category managers, vendor managers and other key contacts at, Chewy, Petco and additional retail partners
- Lead joint business planning, business reviews, assortment discussions, promotional planning and growth initiatives
- Identify opportunities to expand product distribution, online assortment and visibility across strategic retail accounts
- Partner with retailers to resolve business issues and improve account performance
- Represent HICC Pet in commercial discussions involving new products, promotions, pricing, inventory and channel investment
- Develop relationships that create access to retailer programs, insights and growth opportunities
- Lead the commercial planning and execution of new product launches across online retail channels
- Coordinate product setup, assortment, pricing, content, inventory, promotional support and launch timelines
- Partner with Product, Brand, Supply Chain, Sales and Finance teams to ensure launch readiness
- Identify opportunities to expand into new e-commerce channels, categories and retailer programs
- Establish the strategic direction for retail media and paid acquisition across Chewy, Petco, iHerb and other relevant channels
- Set channel budgets, performance expectations and investment priorities based on broader business goals
- Connect media performance with sales, margin, conversion, customer acquisition and lifetime value
- Review campaign results and identify opportunities to improve efficiency and incremental sales
- Guide the work of the Paid Media Specialist, agencies and external partners
- Partner with Sales, Marketing, Product, Supply Chain and Finance teams to execute e-commerce priorities
- Align sales forecasts, inventory plans and marketing investments with retailer expectations and growth targets
- Communicate business priorities and performance insights to local and overseas stakeholders
- Build scalable processes, reporting standards and operating rhythms for the e-commerce function
- Provide leadership and coaching to future team members as the e-commerce organization grows
Skills
- 5+ years of progressive experience in e-commerce, digital commerce, retail account management or related commercial roles
- Demonstrated ownership of e-commerce revenue, profitability or channel P&L
- Direct experience managing business with at least one major online retailer or marketplace, such as Amazon, Chewy, Petco, Walmart or a comparable platform
- Strong understanding of retailer business models, including 1P, 3P and marketplace operations
- Experience building relationships with retail buyers, category managers, vendor managers or other commercial decision-makers
- Proven ability to develop channel strategies and translate them into measurable business results
- Experience launching new products, expanding online assortment or growing distribution through retail partners
- Strong financial and analytical skills, including forecasting, budgeting, margin analysis and performance reporting
- Ability to lead complex cross-functional initiatives across Sales, Marketing, Product, Supply Chain and Finance
- Strong executive communication and presentation skills
- Any employment offer from HICC America Corp. is contingent upon the candidate having and maintaining a valid U.S. Work Authorization status throughout employment
- Experience in pet care, pet food, CPG, consumables or another high-repeat-purchase consumer category
- Experience working for a mid-sized or large consumer brand with an established e-commerce business
- Experience successfully scaling the e-commerce business of a startup or emerging brand
- Demonstrated success transitioning a business or product portfolio from 3P to 1P
- Familiarity with Amazon Vendor Central, Seller Central or similar retailer systems
- Experience managing retail media strategy, agencies or internal Paid Media teams
- Previous people-management experience
- Experience working with global or cross-border teams
Benefits
- U.S. Remote, or Bellevue, WA Hybrid
Company Overview