Note: The job is a remote job and is open to candidates in USA. Vida Health is a virtual, personalized obesity care provider combining technology with healthcare providers to improve patient and healthcare-system outcomes. The Senior Director of Engineering Operations & Security will lead engineering operations, security, infrastructure, quality, corporate IT, client data operations, and technical escalations while serving as the company's Security Officer.
Responsibilities
- Own test strategy and automation, CI/CD, infrastructure as code, cloud platform, and developer environments
- Set and enforce the quality gates and deployment practices that let product engineering move quickly without breaking things
- Drive measurable improvement in developer productivity, build and deploy reliability, and time to recovery
- Own corporate IT, identity and access management, endpoint and device management, and SaaS and vendor security
- Serve as Vida's Security Officer with named accountability for the information security program: policy ownership, risk assessment, security awareness, vulnerability management, and incident response
- Act as the executive point of contact for customer security diligence, questionnaires, and audit activity, and make that process a fast, unremarkable part of the sales cycle
- Build and lead the security roadmap, and hire the security depth the program requires
- Own client data operations and eligibility and data feed operations end to end, including their reliability, monitoring, and automation
- Own Tier 2/3 technical escalations from Customer Success, with clear SLAs and a durable prioritization partnership with CS leadership
- Transition this team from a support-shaped function into an engineering-shaped one: better tooling, engineering standards, meaningful automation, and a real career ladder for the people on it
- Own incident management for customer-visible issues, including on-call rotations, escalation paths, incident command, and the postmortem discipline that keeps the same incident from recurring
- Establish one operating standard across all of your teams including shared on-call practices, a single incident process, common definitions of healthy, and metrics that leadership actually reviews
- Define and report the small set of reliability and security measures that give the company a shared language for system health
- Develop the Managers and Senior Engineers you inherit, assess the bench honestly, and hire to fill the gaps
- Land the Production Operations transition into Engineering without dropping a customer commitment
- Stand up the SLA and prioritization agreement with Customer Success, and reduce the team's manual workload enough that its capacity isn't capped by toil
- Take clear ownership of the security program, publish a prioritized roadmap with real dates, and get current on our posture and gaps
- Unify on-call and incident practice across the organization
- Additional resposibilities as needed
Skills
- Bachelor's Degree at a minimum
- Direct ownership of DevOps, SRE, platform, or engineering operations at meaningful scale, including CI/CD, infrastructure as code, and cloud infrastructure (AWS or GCP)
- Experience owning a customer-facing production operations, integrations, or technical support function with real SLAs and real consequences when they slip
- Demonstrated track record running incident management and on-call for production systems, including leading incidents and driving fixes that hold
- Experience operating inside a regulated environment: HIPAA, SOC 2, HITRUST, PCI, or comparable, with enough fluency to take ownership of a security program with appropriate support around you
- Proven ability to absorb and restructure a team inherited from another part of the business, including the change management required to make it stick
- Comfort with genuine breadth across quality engineering, infrastructure, corporate IT, security, and customer-facing operations
- Applicants must be authorized to work in the U.S
- Vida is unable to sponsor work visas for any position
- Prior experience as a designated Security Officer, Information Security Officer, or equivalent
- Technical ownership of a SOC 2 Type II or HITRUST certification effort
- Healthcare data integration experience with eligibility files, 834/837, HL7, FHIR, claims, or comparable enterprise data exchange
- Quality engineering leadership with experience building a test automation strategy rather than inheriting one
- Corporate IT ownership at a company scaling past several hundred employees
- Experience in virtual care, digital health, or another environment where clinical and enterprise requirements both apply
Benefits
- Remote work arrangement for employees residing in and able to work from the United States
Company Overview