Note: The job is a remote job and is open to candidates in USA. CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Senior Director - Engineering Operations will strengthen the operational effectiveness of a large claims and payment engineering organization through workforce planning, governance, financial oversight, portfolio reporting, leadership communications, and organizational planning.
Responsibilities
- The Senior Director - Engineering Operations partners with the Executive Director of Software Development Engineering to strengthen the operational effectiveness of a large claims and payment engineering organization
- The role is accountable for workforce planning, operational governance, financial oversight, portfolio reporting, leadership communications, and organizational planning activities that enable effective management of engineering delivery and organizational performance
- This position serves as a central coordination point across engineering leaders, finance, HR, PMO, product, and business stakeholders to drive consistency, transparency, and accountability
- The role establishes and manages the operational processes, reporting structures, planning activities, and governance mechanisms required to support a large engineering organization consisting of more than 500 employees, contractors, and strategic partners
- The role is responsible for developing the management systems, governance processes, reporting frameworks, and operating rhythms that enable leaders to effectively manage organizational performance, delivery outcomes, and strategic initiatives
- As the Engineering Operations function matures, this role may evolve to lead dedicated operational resources responsible for governance, planning, analytics, communications, and portfolio support functions
Skills
- 10+ years of leadership experience in technology operations, engineering operations, PMO, portfolio management, business operations, organizational effectiveness, or similar roles supporting complex organizations
- Demonstrated experience establishing governance processes, operating models, reporting frameworks, and organizational management systems
- Experience with workforce planning, organizational design, staffing analysis, contractor strategy, and resource forecasting
- Experience developing and managing organizational KPIs, scorecards, dashboards, operational reporting, and performance metrics
- Experience supporting financial management, budget oversight, vendor governance, and resource planning activities
- Strong leadership, communication, facilitation, and stakeholder management skills
- Proven ability to influence leaders and drive outcomes without direct reporting authority
- Strong analytical, problem-solving, organizational, and decision-support capabilities
- Demonstrated experience leading teams, programs, operational functions, or organizational initiatives and driving results through both direct leadership and influence
- Experience establishing new operational capabilities, governance models, organizational processes, and reporting structures within complex organizations
- Bachelor's degree in Business, Information Technology, Engineering, Computer Science, Finance, Operations Management, Communications, or a related field, or equivalent combination of education and experience
- 15+ years of experience supporting large technology organizations
- Healthcare technology, payer, claims processing, reimbursement, payment integrity, or related healthcare experience
- Experience supporting organizations consisting of 500+ technology resources
- Familiarity with software development lifecycle (SDLC), release management, production support, application modernization, cloud transformation, and technology delivery practices
- Experience developing leadership presentations, operating reviews, strategic planning materials, and organizational communications
- Prior people leadership experience within Engineering Operations, PMO, Business Operations, Governance, Analytics, or Portfolio Management functions
- Experience building or scaling Engineering Operations capabilities within a large organization
- PMP, Lean, Six Sigma, Agile, Portfolio Management, or equivalent professional certifications
- Master's degree in Business Administration (MBA), Engineering Management, Information Technology, Operations Management, Public Administration, or a related discipline
Benefits
- This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
- This position also includes an award target in the company's equity award program.
- This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, based on eligibility.
- Medical, dental, and vision coverage, based on eligibility.
- Paid time off, based on eligibility.
- Retirement savings options, based on eligibility.
- Wellness programs, based on eligibility.
- Other resources, based on eligibility.
Company Overview
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