Note: The job is a remote job and is open to candidates in USA. Foundant builds mission-critical software for the social good ecosystem, serving foundations, grantmakers, nonprofits, and community organizations with SaaS solutions. The Senior Director, Cloud Operations will own end-to-end cloud operations, lead availability incident management, oversee infrastructure configuration and costs, and build a team of system administrators and Site Reliability Engineers.
Responsibilities
- You'll own end-to-end cloud operations across Foundant's portfolio of SaaS products, ensuring the availability, performance, and reliability that our clients depend on
- You'll lead availability incident management for production environments — driving triage and resolution and running root cause analysis — and serve as the primary voice presenting incident readouts and RCAs to internal and external stakeholders
- You'll oversee configuration and change management practices across environments that range from fully automated, developer-owned CI/CD pipelines to more traditional, manually managed infrastructure and packaged release cycles
- You'll manage infrastructure hosting costs across our multi-region footprint (US, Canada, EU, Australia, and UK), balancing performance, regional compliance needs, and efficient use of our infrastructure spend
- You'll build and lead a small team of system administrators and SREs, coaching them toward technical excellence and shared accountability for operational outcomes
- You'll partner closely with peers in Development, Technical Security, and Support to keep operational readiness, incident response, and handoffs clear and well-coordinated across teams
- You'll establish and continuously improve monitoring, alerting, and performance management practices
- Other duties as assigned
Skills
- 10+ years of progressive experience in cloud operations or infrastructure leadership, including 5+ years in a director-level role
- Deep, hands-on expertise operating and troubleshooting multi-cloud environments (AWS and Azure)
- Experience managing availability and performance for SaaS products deployed across multiple geographic regions, along with working knowledge of regional data residency and compliance considerations (e.g., US, Canada, EU, UK, Australia)
- Experience leading availability incident management and root cause analysis for production environments (distinct from security incident response)
- Experience overseeing configuration and change management across both infrastructure-as-code/CI-CD environments and traditional, manually managed release environments
- Experience managing cloud infrastructure hosting costs at scale, including forecasting and cost-optimization practices
- Experience building, managing, and developing teams of system administrators and/or Site Reliability Engineers
- Must be legally eligible to work in the United States
- Bachelor's degree in Computer Science, Information Systems, or a related field preferred
Benefits
- Competitive benefits, including tuition reimbursements, lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
- Flexible PTO policy.
- Professional and personal development opportunities, including collaboration across teams and exposure to diverse ideas, expertise, and projects spanning multiple industries.
- Career growth opportunities, including new roles, leadership opportunities, and internal mobility to different departments.
- Autonomy and responsibility to approach work creatively and independently.
- Employee recognition.
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