Note: The job is a remote job and is open to candidates in USA. Beckman Coulter Diagnostics, a Danaher operating company, is a global leader in clinical diagnostics that develops solutions for hospitals, laboratories, and physician offices. The Senior Customer Technical Support Specialist provides advanced technical support for hardware, software, assay, and training-related customer issues in a 24/7 remote support environment, while independently resolving complex problems and mentoring peers.
Responsibilities
- The role entails providing advanced commercial knowledge and experience to internal and external customers
- You will be asked to independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting
- You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue
Skills
- * Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
- * 3+ years of lab or field experience required
- * Ability to clearly articulate and provide directions over the phone or via email
- * Previous troubleshooting experience on electromechanical instrumentation
- * Previous experience in a medical technology call center, or experience in medical laboratory
- * Experience in a Customer Service environment
Benefits
- This job is also eligible for bonus/incentive pay.
- Paid time off
- Medical, dental, and vision insurance for eligible employees
- 401(k) for eligible employees
- This position is eligible for a remote work arrangement in which you can work remotely from your home.
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