Note: The job is a remote job and is open to candidates in USA. REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers, delivering an engaging customer experience through a curated offering of over 45,000 styles. The Senior Customer Service Representative role involves answering inbound calls, chats, SMS, and emails while providing excellent support and representing the company's values.
Responsibilities
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
- Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
- Answering questions and helping customer service representatives who need assistance
- Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary
Skills
- Ability to work in a team environment
- Ability to give and receive honest and direct feedback
- Strong customer orientation with desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
- Knowledge of apparel construction and fabrication and various fashion categories
- Ability to work required overtime when business needs warrant
- Schedule flexibility as shifts can change based on needs of our customers
- Experience with Microsoft word and excel
- High School Diploma
- Type 50+ words per minute
- 1+ years in Customer Service, help desk or call center experience
- Type 60+ words per minute
- Working knowledge of website navigation
Company Overview