Note: The job is a remote job and is open to candidates in USA. Accela provides cloud-based government software solutions that support public-sector efficiency, citizen engagement, and community development. The Senior Consultant will lead end-to-end implementations of the ePermitHub Digital Plan Room on the Accela Civic Platform, including discovery, solution design, configuration, scripting, testing, training, and go-live. The role also serves as a technical advisor, escalation point, and mentor while driving reusable tools and implementation best practices.
Responsibilities
- Analyze client and implementation team needs; deliver scalable solutions that meet both business and technical requirements. Lead discovery with agency stakeholders to understand current plan review processes, pain points and goals
- Analyze an agency’s existing Civic Platform configuration – record types, workflows, custom fields and tables, standard choices, document types, Citizen Access settings and existing EMSE scripts – and translate it into a preliminary Digital Plan Room solution design
- Design with a focus on user experience, performance, and maintainability. Produce clear solution design documents, configuration specifications and business-rules documentation that agency staff and teammates can act on
- Collaborate with our engineering and product management teams to architect innovative plan review solutions that drive efficiency and standardization, acting as the voice of the customer through reproducible bug reports, well-scoped enhancement requests and real agency context
- Own Civic Platform configuration and custom JavaScript (EMSE) scripting tasks, including design, testing, documentation, and promotion across development, test and production environments with disciplined change control
- Design and run testing and user acceptance with agency staff; deliver administrator and end-user training; lead go-live and hand off cleanly to support
- Independently own multiple concurrent implementations from kickoff through go-live, partnering with a dedicated project manager who owns schedule, budget and stakeholder communication
- Serve as senior technical escalation for production issues: reproduce, read logs, isolate root cause across the Digital Plan Room, configuration and Civic Platform, and drive resolution; turn recurring issues into documentation, configuration-guide updates or product enhancement requests
- Enhance and evangelize best practices, tools, and frameworks to deliver customer success globally. Identify and build efficiencies – automation, templates and tooling improvements – that make implementations faster and more consistent, and champion consistent use of Jira, Confluence and GitHub across the delivery lifecycle
- Act as a trusted advisor to customers and project teams. Support sales and scoping through discovery calls, technical demos, effort estimation and statement-of-work input
- Mentor and guide junior consultants, fostering knowledge-sharing and professional growth; review configuration and code and promote reuse of proven patterns across customer implementations
- Travel up to 25% to client sites and industry events
Skills
- B.S. in Computer Science, Software Engineering, or equivalent work experience
- 5+ years configuring Civic Platform with demonstrated successful implementations – record types, workflows, custom fields and tables, standard choices, document management and Citizen Access
- Accela EMSE scripting experience with the ability to read and write production-quality event scripts
- Candidates with deep Civic Platform configuration experience and strong JavaScript skills who can demonstrate rapid EMSE ramp-up will be considered
- Strong JavaScript skills; comfortable with server-side scripting environments
- Understanding of SaaS, multi-tenancy, multi-tiered infrastructure, and application servers
- Working knowledge of REST APIs, JSON and HTTP-based integration troubleshooting; enterprise application integration experience
- SQL proficiency with SQL Server and familiarity with the Accela data model; strong database concepts
- Ability to lead customer-facing sessions; explain technical issues to non-technical audiences; demonstrated ability to work directly with municipal or county government organizations to gather requirements, translate them into a solution design and implement it within Civic Platform
- Experience participating in the full implementation lifecycle, from discovery through go-live and post-go-live support
- Proficiency with Git and GitHub (branching, pull requests, code review) and with Jira and Confluence as delivery tools, used together to trace work from issue to deployment
- A track record of improving how teams work – tooling, automation, templates and process
- Strong communication, analytical, and problem-solving skills; excellent customer service; ability to prioritize and thrive in fast-paced environments; strong written documentation habits
- Independent contributor who also collaborates effectively within teams, including large multi-functional teams and direct work with engineering and product management
- Practitioner or implementation experience with State and Local Government software
- Government domain expertise in permitting, land management or plan review business processes
- Experience leading or mentoring implementation teams
- Programming skills (e.g., C#, Node.js-based build)
- Experience using AI-assisted development tools to accelerate configuration, documentation or analysis work
- Pre-sales or scoping experience in a professional services organization
Benefits
- Eligible for an annual bonus target; this is a discretionary bonus awarded based on company and individual goal achievement.
- Flexible time off
- Comprehensive medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
- Remote-based work in the United States
Company Overview
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