Note: The job is a remote job and is open to candidates in USA. Devoted Health is a healthcare company focused on improving the health and well-being of older Americans through integrated care and service experiences. The Senior Compliance Analyst will lead escalated and complex sales and marketing compliance investigations, recommend corrective actions, and support remediation activities. The role will also train compliance associates, conduct quality assurance reviews, identify process improvements, and collaborate with cross-functional teams.
Responsibilities
- Serve as a compliance investigator for escalated and complex case investigations, corrective action recommendations and remediation activities related to sales and marketing
- Communicate with both internal and external partners to drive results, keeping key stakeholders informed of case status, emerging risk and barriers to resolution
- Draft and update complex compliance policies, procedures and investigative job aids, and recommend changes based on trends observed across cases and audits
- Present case findings to an Agent Review Board in a clear and concise manner that allows for quick and objective decision making
- Serve as a subject matter resource to Compliance Analysts on investigative methodology, evidence standards, documentation quality and corrective action precedent
- Identify trends across cases and recommend process, training and system improvements that reduce investigation cycle time and pending case volume
- Partner with cross-functional teams, including Sales, Sales Operations, Legal and Technology, to gather input, resolve issues and support enhancements to the investigative workflow system
Skills
- Bachelor's degree
- 2+ years experience in a Medicare Advantage marketing, sales, or compliance role, including hands-on experience conducting investigations
- Attention to detail, organized and thorough with a desire for continuous process improvements
- Self-motivated with the ability to adapt to change quickly and strong ability to problem solve
- Takes initiative to organize work effectively and manage a high volume, mixed complexity caseload against defined turnaround times
- Ability to critically assess information from multiple sources, reach a defensible conclusion, and recognize when a matter needs to be escalated
- Demonstrated record of reliably delivering work and projects that meet defined objectives with limited day to day oversight
- Desire and flexibility to collaborate with co-workers in a virtual environment as a team player
- Experience in conducting monitoring and auditing activities of TPMO's
Benefits
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
Company Overview