Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-Powered Marketing Cloud that helps marketers efficiently acquire, grow, and retain customers. The Senior Client Success Manager – Programmatic is responsible for managing a portfolio of strategic programmatic accounts, leading client communications, and driving campaign performance and growth.
Responsibilities
• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts
• Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes
• Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting)
• Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements
• Deliver client-ready reporting and performance insights in partnership with Analytics
• Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales
• Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience
• Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution
Skills
• 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles
• Hands-on DSP experience required, including campaign setup, optimization, and reporting
• Proven ability to independently manage multiple live campaigns and client relationships
• Strong communication skills and comfort leading client and executive-level conversations
• High attention to detail and ability to prioritize in fast-paced environments
• Strong analytical skills and comfort with Excel and performance reporting
• Experience working with agencies and complex, multi-stakeholder accounts
• Experience mentoring or supporting junior team members
• Strong ability to navigate ambiguity and make sound judgment calls without perfect information
• Proven comfort owning escalations and partnering with leadership to resolve issues
• Ability to translate technical and performance details into clear client-facing narratives
• Experience operating in high-growth or fast-paced environments where processes evolve
• Strong cross-functional collaboration skills, particularly with Sales, Analytics, and Operations
Benefits
• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
Company Overview
• Zeta offers technology and marketing services to help brands acquire, engage, and retain customers. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.zetaglobal.com.