[Remote] Senior Associate, Customer Strategy Analytics & Applied AI

Note: The job is a remote job and is open to candidates in USA. Owner.com is an AI-native system designed to help local business owners, particularly in the restaurant sector, succeed in a digital age. As a Senior Associate in Customer Strategy Analytics & Applied AI, you will drive customer retention and growth by uncovering high-impact opportunities and building data products that support the Customer Success function.

Responsibilities

• Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics
• Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams
• Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them
• Own Customer Analytics: Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated AI workflows that enable teams to act on data without waiting for analysis
• Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most

Skills

• 4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label
• Excellent numerical skills, with additional technical background or education strongly preferred. SQL/Python skills a plus!
• You've built things - dashboards, tools, processes - not just delivered decks
• You dig into root causes until you actually understand the problem, not just the symptoms
• Comfortable with ambiguity; you don't need a playbook to figure out what to work on next
• Experience with SaaS, marketplaces, or high-growth startups preferred
• Restaurant industry experience is a plus!

Benefits

• A generous pre-IPO equity package
• Comprehensive health coverage
• Remote-first workplace
• Unlimited PTO - plus extra fun perks!

Company Overview

We're building AI that every local business owner will use to succeed, starting with restaurants. owner.com/builders-wanted It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://owner.com.

Company H1B Sponsorship

Owner.com has a track record of offering H1B sponsorships, with 4 in 2025, 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.