Note: The job is a remote job and is open to candidates in USA. Minoan helps hospitality professionals furnish their spaces with industry pricing through a centralized furnishing destination. The Senior Associate, Category Operations will own catalog health and merchandising quality, manage brand partner relationships, audit pricing and merchandising rules, and implement catalog fixes directly while partnering with Product and Engineering on systemic improvements.
Responsibilities
- Own ongoing catalog health by proactively monitoring product data and merchandising quality across brand catalogs - not just responding when issues are reported - and take each issue through to resolution, whether that means working with the brand to fix their data or making the change yourself
- Serve as the primary point of contact for brand partners on merchandising and catalog data, building the kind of trusted relationships that make them responsive when you reach out
- Set and communicate Minoan's merchandising standards clearly, coaching brand partners on what strong product data looks like on our platform
- Audit pricing logic and merchandising rules to ensure list prices, customer discounts, exclusions, and promotional rules are displaying and functioning as intended
- Maintain catalog structure and discoverability - correct categorization, variants grouped under parent products, complete metadata, and functioning filters and attributes
- Get hands-on with our catalog systems (Shopify admin, metafields, product feeds) to diagnose issues and execute fixes directly, rather than relying on Engineering to do it for you
- Partner with Product and Engineering on platform-level changes when an issue is systemic, translating what you're seeing in brand data into clear, actionable requirements
- Turn recurring patterns into clear, documented standards so the same issue doesn't resurface across the brand base and institutional knowledge scales with the team
Skills
- Bachelor's degree or equivalent practical experience
- 3-5 years in ecommerce operations, merchandising operations, catalog/PIM management, or marketplace operations
- Hands-on comfort with product data structures (Shopify admin, variant metafields, product feeds) — you can look at the data, understand it, and make changes yourself
- Experience working directly with external partners or suppliers
- Strong written and verbal communication skills
- A bias toward ownership — you resolve problems end-to-end rather than handing them off
- SQL or working knowledge of data warehouse/BI tools (Snowflake, Looker, BigQuery, etc.)
- Experience with additional PIM or catalog data tools beyond Shopify (e.g., Salsify, OneSchema)
- Familiarity with pricing structures in a multi-brand or marketplace environment
- Comfortable enough with APIs and data mapping to work directly with Product/Eng on platform-level fixes
- Experience in home goods, hospitality, DTC, or multi-brand marketplace catalogs
Company Overview