Note: The job is a remote job and is open to candidates in USA. Angi is a home services platform that connects homeowners with skilled professionals and supports pros in finding work. The Senior Associate, Care Operations will support workforce management strategy, forecasting, staffing optimization, vendor coordination, and data-driven improvements for care teams serving pros and homeowners.
Responsibilities
- Support workforce management planning for phone teams, working closely with vendors
- Assist with forecasting, reporting, and vendor communication
- Become an expert in the tools (including AI) / platforms we use as well as performance trends to optimize call efficiency and drive financial KPIs
- Receive and validate invoices based on each partners hourly contribution on a monthly basis
- Help optimize staffing plans across multiple teams, learning the unique KPIs for each and how they relate to effective headcount planning
- Learn how to build in our reporting tools to give our team better visibility into performance, hold external vendors accountable, and inform strategic business decisions
Skills
- A bachelor's degree, or equivalent practical experience that demonstrates comparable knowledge and capability
- 1-3 years of professional experience in operations, strategy, or a closely related field, with a track record of driving measurable results
- Excellent analytical skills and solid understanding of operations, including process optimization and project management
- A strategic thinker who can translate ideas into actionable plans that drive business growth and operational efficiency
- Hands-on experience with business intelligence tools such as Looker or Tableau to investigate questions with data and make informed decisions
- Previous experience in a fast-paced environment, demonstrating adaptability and a willingness to wear multiple hats
- Excellent written and verbal communication skills with the ability to concisely present information to different audiences
- Comfort using AI tools to work more efficiently—drafting, summarizing, analyzing data, and streamlining repetitive tasks—and a curiosity about how emerging technology can improve operations
- Experience with Salesforce Service Cloud or Playvox is a plus, but not required
Benefits
- This position will be eligible for a competitive year end performance bonus.
- Full medical, dental, vision package to fit your needs
- Flexible vacation policy; work hard and take time when you need it
- Pet discount plans & retirement plan with company match (401K)
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
Company Overview