Note: The job is a remote job and is open to candidates in USA. Abbott Cancer Diagnostics is hiring a Senior Application Analyst to design, configure, support, and improve business systems and technology platforms. The role includes end-user support, workflow and system enhancements, issue resolution, and mentoring other analysts.
Responsibilities
- Lead the estimation of enhancement or support requests
- Guide workflow design, configure and test system changes, and analyze technical issues
- Liaise with business systems stakeholders and software vendor’s implementation staff, ensuring alignment of business needs with delivery of systems changes
- Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements
- Participate in training and work with end users
- Troubleshoot problems and questions
- Provide end-user support for issues entered into tracking systems
- Review the status of projects and issues with project leadership
- Assign or delegate configuration or other activities to Application Analysts or Managed Services team members
- Act as delegate for Applications Manager for incident or problem resolution
- Provide mentorship for other peers and leadership to solve problems, even if it's outside of their normal responsibilities/scope
- Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
- Support and comply with the company’s Quality Management System policies and procedures
- Demonstrate flexibility with respect to changing end-user business needs
- Work within a cross functional team
Skills
- Apply strong problem-solving skills
- Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate and efficient manner
- Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others
- Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders
- Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
- Ability and willingness to learn new software applications
- Strong analytical skills, business intuition, and organizational ability
- Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment
- Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances
- Bachelor's degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor's degree
- 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role and Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry
- Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire
- Authorization to work in the United States without sponsorship
- Demonstrated ability to perform the Essential Duties of the position with or without accommodation
- Applicable Epic certifications with preference given to Epic Cheers, MyChart, and Care Everywhere
- Experience configuring business systems software in a life sciences, health care, or related industry
- Professional working knowledge in Health Care or Biotechnology
- Professional working knowledge with agile delivery methodologies
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