Note: The job is a remote job and is open to candidates in USA. Calabrio is seeking a Senior Analyst, Sales Operations to serve as a strategic partner to Sales, Finance, and go-to-market leadership across its global sales organization. The role will drive forecast accuracy, pipeline integrity, reporting standardization, Salesforce governance, process optimization, and executive-level business insights.
Responsibilities
- Partner with regional sales leadership (AVP/RVP) to drive pipeline visibility, rigorous deal inspection, and forecast accuracy
- Own weekly and quarterly forecasting cadences, proactively identifying risks and opportunities
- Support EOQ execution through structured deal reviews and disciplined data hygiene to ensure accurate, reliable reporting
- Build and manage pipeline, bookings, and attainment reporting across regions
- Deliver executive-ready insights on pipeline coverage and quality, conversion trends and sales velocity, and bookings performance versus targets
- Identify gaps and opportunities to accelerate pipeline creation and improve close rates
- Drive data hygiene, opportunity management, and consistent Salesforce usage across the sales organization
- Own and standardize key reporting structures (e.g., lead source, deal type, region/sub-region)
- Monitor key performance indicators (KPIs) such as pipeline velocity, win rates, and sales cycle length
- Partner with Sales Ops leadership to enforce consistent definitions and scalable global processes
- Support data and IT infrastructure integration efforts, aligning systems, reporting, and processes across legacy organizations
- Standardize reporting frameworks and operating cadences to enable global scale and consistency
- Identify inefficiencies and implement process improvements through automation, simplification, and standardization
- Serve as a trusted advisor to Sales, Finance, Marketing, and RevOps
- Support strategic initiatives, including cross-sell/upsell enablement, compliance and licensing programs, and board and executive reporting
Skills
- Must be located in EST or CT time zone
- • Bachelors' degree in Accounting, Finance, Business Management or another related field, or relevant equivalent working experience
- • 5-8+ years in Sales Operations, Revenue Operations, or Business Operations
- • Strong proficiency in Salesforce (reporting, dashboards, data governance)
- • Advanced skills in Excel / data analysis and visualizations (pivot tables, modeling, large datasets)
- • Experience supporting global sales organizations and forecasting processes
- • Ability to translate complex data into clear, executive-level insights
- Masters Preferred
- • Experience in SaaS / CX / Contact Center / Automation solutions
- • Expertise in Salesforce, RCA, Oracle
- • Familiarity with BI tools (Power BI, Tableau, etc.)
- • Experience partnering directly with sales leadership
- • Experience supporting organizational change or system integrations
Benefits
- Global team recognized for their passion and innovation
- Innovative product culture and project exposure
- Training and development from industry-leading experts
- 401(k) with company matching
- Medical, dental, and vision insurance
- Disability and life insurance
- Flexible PTO
- Paid holidays and parental leave
- Tuition reimbursement
- Comprehensive benefits for various life circumstances and needs
- Great opportunities for career development
- A balanced work-life to achieve personal and professional success
Company Overview