Note: The job is a remote job and is open to candidates in USA. TopDog Law is a personal injury law firm hiring a Senior Analyst to support its Client Marketing team. The role measures client engagement, retention, and communications, and turns analysis into recommendations while maintaining SQL reporting, dashboards, and decision-support updates.
Responsibilities
- Track and interpret client performance to understand adoption, engagement, and opportunities to improve the client experience
- Report on and analyze metrics that drive client retention and engagement across the case lifecycle, including early indicators of disengagement and risk
- Evaluate email and SMS performance to sharpen how, when, and what we communicate to clients
- Measure and refine review generation strategies to grow the volume and quality of client reviews
- Design and evaluate tests, and translate findings into clear recommendations for Client Marketing
- Write and maintain SQL that powers client marketing reporting and analysis
- Build and maintain dashboards that surface actionable insights for Client Marketing
- Prepare regular performance updates covering goals, results, and forward-looking recommendations
- Gather and monitor NPS data
- Use AI tools, including Claude, to build workflows and accelerate analysis
- Partner with data engineering and the broader decision science team to improve data quality and trust in the numbers
Skills
- 5+ years of experience in an analytics or data analyst role, with a track record of influencing business decisions
- Advanced SQL proficiency, including complex joins, CTEs, and window functions
- Experience with web, email, SMS analytics and NPS
- Experience analyzing CRM data (Salesforce)
- Experience using AI tools such as Claude to accelerate analysis and improve your work
- Strong fundamentals in experimentation and statistics, including A/B testing and segmentation
- Strong communication skills, with the ability to turn complex analysis into a clear story for non-technical stakeholders
- Proven problem-solver who proactively identifies issues, diagnoses root causes, and acts without waiting to be directed
- Experience with Braze or a comparable customer engagement platform
- Experience in client retention, customer lifecycle, or customer experience analytics
- Experience with review generation or online reputation management
- Experience in legal, insurance, or other service-based industries
- Familiarity with modern BI and dashboarding tools
Benefits
- Fully remote.
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- HSA
- Life insurance
- Disability coverage
- Paid time off
- Parental leave
Company Overview