Note: The job is a remote job and is open to candidates in USA. Deltek delivers software and information solutions for project-based businesses. The Senior Accounting Support Services Analyst provides expert-level troubleshooting and client support for Deltek Vantagepoint, collaborates with internal and external stakeholders to resolve issues, documents solutions, and mentors junior analysts.
Responsibilities
- Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows
- Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs
- Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently
- Document all client interactions and solutions in our case tracking system
- Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint
- Mentor and assist junior analysts with inquiries and case resolutions
- Leverage AI tools to enhance support efficiency and effectiveness
Skills
- * 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions
- * **US Citizenship is required for this position.**
- * Advanced knowledge of accounting principles and practices
- * Strong problem-solving and troubleshooting skills
- * Excellent communication skills, both written and verbal
- * Ability to work effectively in a remote, collaborative team environment
- * A proactive and positive attitude, with a willingness to learn and grow within the organization
- * Experience with AI tools and technology is a plus
Benefits
- Certain roles are eligible for additional rewards, including incentive compensation and equity.
- Employees have access to healthcare benefits.
- Employees have access to a 401(k) plan and company match.
- Employees have access to paid vacation time and holidays.
- Employees have access to well-living programs.
- Employees have access to short-term and long-term disability coverage.
- Employees have access to basic life insurance.
- Employees have access to tuition reimbursement.
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