Note: The job is a remote job and is open to candidates in USA. 829 Studios is a Boston-based integrated digital marketing agency focused on empowering organizations to achieve their goals. The Senior Account Manager, Web will manage complex client relationships and oversee website initiatives, acting as a trusted advisor and ensuring successful project delivery across various platforms.
Responsibilities
- Own senior-level client relationships for complex website builds and ongoing support accounts
- Develop a deep understanding of each client’s business goals, organizational dynamics, constraints, and success metrics
- Act as a trusted advisor, guiding clients through decisions related to scope, budget, timeline, platform capabilities, and technical feasibility
- Build long-term credibility through proactive communication, consistency, and follow-through
- Lead strategic conversations related to website roadmaps, enhancements, and long-term platform evolution
- Demonstrate working knowledge of Wordpress, Drupal, and Shopify ecosystems, including common constraints and maintenance considerations
- Translate technical and operational complexity into clear, actionable recommendations for non-technical stakeholders
- Balance client expectations with internal team realities, advocating for sustainable delivery while protecting the relationship
- Apply structured thinking (e.g., clear options, risks, and recommendations) to achieve client goals and long-term sustainability
- Proactively identify risks related to scope creep, budget burn, resourcing constraints, timeline slippage, or stakeholder misalignment
- Clearly communicate risks early with recommended mitigation strategies
- Escalate issues appropriately to Client Services and Department Leadership, ensuring clients are never surprised
- Frame escalations with context, options, and recommendations rather than problems alone
- Partner closely with Project Managers and hybrid PM/Producers to ensure delivery remains aligned with client expectations and contractual commitments, and serve as a hybrid Account and Project Manager on smaller engagements when appropriate
- Ensure project plans, milestones, and priorities are clearly understood and documented
- Hold both teams and clients accountable to agreed-upon decisions, approvals, and timelines
- Step in when delivery challenges arise to reset expectations, reframe priorities, or realign stakeholders
- Own high-level budget awareness across projects and ongoing support engagements
- Proactively monitor burn, forecast risk, and flag potential overages early
- Partner with Client Services Leadership on change orders, scope adjustments, and account expansion conversations
- Clearly document decisions related to scope, budget, and tradeoffs to ensure alignment as the engagement moves forward
- Identify roadmap-driven opportunities to grow accounts in alignment with client goals
- Serve as a calm, steady presence during high-pressure moments for both clients and internal teams
- Model strong communication, emotional intelligence, and accountability
- Contribute to process improvements, documentation standards, and best practices
- Mentor junior team members through guidance, clarity, and by setting the example
Skills
- At least six years of experience in a full-service digital agency is required, with senior-level client ownership
- Proven experience managing complex, website builds and ongoing support engagements on Wordpress, Drupal, and/or Shopify
- Strong understanding of website strategy, design, and development workflows
- Excellent executive-level written, verbal, and presentation communication skills
- Demonstrated ability to manage ambiguity, competing priorities, and high-risk decisions
- Experience partnering closely with PMs, strategists, designers, and developers
- Comfortable discussing budgets, scope, tradeoffs, and constraints with confidence and empathy
- Familiarity with integrated digital marketing disciplines and the judgment to involve them when appropriate
- Experience using project management software and financial tracking tools common to digital agencies
Benefits
- Remote Workplace. You have the option to work at our office in Boston or remotely in one of these states: AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA.
- Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 12 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
- 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
- Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
- Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
- Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.
- Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
- Continuing Education. Receive a personal budget to attend events and conferences.
Company Overview