Note: The job is a remote job and is open to candidates in USA. Morning Consult is a global decision intelligence company that combines proprietary high-frequency data with applied artificial intelligence to help modern leaders make smarter, faster, better decisions. The Senior Account Manager will own a portfolio of strategic enterprise accounts, leading renewals, upsells, cross-sells, executive relationships, forecasting, and revenue growth. The role partners with Client Strategists and cross-functional teams to increase customer engagement, retention, and expansion.
Responsibilities
- Owning a small, focused portfolio of high-value strategic accounts, with a mandate to grow them through proactive expansion, multi-department penetration, and disciplined commercial execution
- Building deep, multi-threaded relationships with senior stakeholders, including C-suite executives, within client organizations to understand their business needs, use cases, and satisfaction with our products
- Acting as the primary point of contact for clients throughout the contract renewal process, addressing concerns proactively, and delivering on-time renewals with pricing and negotiation led by you
- Identifying and closing upsell and cross-sell opportunities by staying close to client business priorities and organizational changes, not waiting for inbound signals
- Preparing and delivering renewal proposals, contracts, and executive-level presentations that highlight the value of Morning Consult’s solutions
- Collaborating closely with Client Strategy, Sales, Product, BizOps, Legal, and Finance to surface and close expansion opportunities within existing accounts
- Utilizing CRM software to track client interactions, forecast renewals and upsells, and maintain accurate account and opportunity records
- Staying informed about industry trends, competitive landscape, and commercial best practices to continuously improve our renewal processes and client experience
- Monitoring customer usage and engagement metrics in partnership with assigned Client Strategists to identify potential risks and opportunities for proactive intervention
- Performing such other tasks and duties as may be required or assigned from time to time in the Company’s discretion
- Ability to travel up to 30% of the time to visit clients, attend industry events, and collaborate with teammates across our DC, NY, and Chicago offices
Skills
- Bachelor's degree or the equivalent combination of education and experience
- 7+ years of progressive experience in strategic account management, enterprise sales, or contract renewal management — preferably at a data, research, or technology company (DaaS background strongly preferred over traditional SaaS)
- Proven track record of meeting or exceeding renewal revenue targets in a B2B environment, with clear examples of upsells, expansions, and multi-year deals you owned and closed
- Experience managing and growing relationships with Fortune 500 clients and senior stakeholders, including C-suite executives; you know how to show up in a boardroom and command the conversation
- Executive presence: polished, professional communication style — in writing, on video, and in person. You make clients feel confident in you and in Morning Consult
- A sales mindset: you think of what you do as sales, not account administration. You are goal-driven, proactive, and motivated by closing
- Scrappiness and adaptability — you've worked in environments without a full playbook and figured it out
- Strong organizational skills, territory management, and attention to detail, with the ability to manage multiple complex accounts and priorities simultaneously
- Intellectual curiosity: you follow the news, you understand your clients' industries, and you're excited by the intersection of data and business strategy
- Willing to take feedback, learn and grow; an ethos of continuous self-improvement
- Ability to travel up to 30% of the time to visit clients, attend industry events, and collaborate with teammates across our DC, NY, and Chicago offices
- Experience at smaller companies or high-growth environments is a plus
- Bonus points for Salesforce CPQ!
Benefits
- This role is available in any of our office locations (Washington, DC; New York, NY; Chicago, IL) or can be based remotely.
- Join us in the office for catered lunch on Tuesdays, Wednesdays and Thursdays.
- Grab a beverage from the fridge for an impromptu after-work happy hour!
- This role is eligible for additional variable compensation.
- This role is eligible for an equity grant.
Company Overview
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