Note: The job is a remote job and is open to candidates in USA. Atlas Travel & Technology Group is hiring a Dedicated Senior Account Manager to manage a single dedicated enterprise business travel account. The role focuses on client retention, profitability, revenue growth, relationship management, and delivering strategic solutions tailored to the client.
Responsibilities
- Proactively identify new opportunities and deliver strategic solutions tailored to the client
- Develop a deep understanding of key business drivers and company culture for customer focused solutions
- Collaborate directly with the client in-person on business planning, quarterly analysis, bi-annual and annual reviews, and supplier negotiation support
- Enhance value proposition through policy consultation, benchmarking, technology roadmapping, and optimizing online solutions
- Show Return on Investment in travel through increased cost savings, outstanding customer service and greater control of spend
- Promote growth within the account using Atlas products and services (Meetings & Incentives, Vacation Travel, etc.)
- Provide Business Intelligence through delivery of a suite of reports that is timely and reliable in support of the client's goals, guidance on travel-related cost savings opportunities, project scoping, Account monitoring and trend analysis
- Facilitate the implementation process, liaise for internal departments, serve as primary communication focal point and manage the terms of service level agreements
- Communicate current Industry events, forecasts, vendor updates and security alerts
- Support internal and external projects as required
Skills
- Strong financial acumen, advanced Excel experience, and analytical mindset for leveraging key drivers of profitability
- Excellent written and verbal presentation skills
- Excels in a team environment, liaising across divisions with minimal supervision
- Demonstrates ability to drive change
- Exceptional relationship building
- Problem solving abilities and decision-making skills
- Excellent organizational skills with keen attention to detail
- Ability to independently plan, manage and deliver multiple concurrent projects with competing deadlines
- Travel Management Company (TMC) industry experience required
- 3+ years of experience in account management, and experience managing a high-touch (VIP) client with a global footprint
- General working knowledge of Google Workspace, Internet searching, MS Office with advanced skills in MS Excel, CRM tools, and AI prompting
- Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customers, clients and other employees of the organization
Benefits
- Hybrid remote / office work environment
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