Note: The job is a remote job and is open to candidates in USA. PointCentral is a smart property technology platform for residential rental communities and a subsidiary of Alarm.com. The Senior Account Manager will accelerate revenue growth across an assigned account portfolio by driving partner-led expansion, developing Service Provider relationships, managing strategic opportunities, and coordinating support for revenue-impacting customer and partner issues.
Responsibilities
- Own partner-driven new-logo growth and all expansion within assigned partner-managed accounts, with clear accountability for pipeline creation, qualification, progression, and revenue outcomes
- Build and execute joint growth plans with Service Providers that activate more producing partners, identify portfolio expansion opportunities, and create a more diversified contribution model across the partner base
- Identify, recruit, onboard, and enable new Service Providers aligned to PointCentral's target markets, establishing clear success criteria to ensure newly added partners become active and productive contributors
- Lead structured business reviews, account planning, and partner performance discussions using internal data, partner insights, and tiered productivity measures to create intentional growth plans
- Accelerate partner-led opportunities through common stall points — including technical validation, pricing alignment, solution positioning, and value articulation — while coordinating internal resources to maintain deal momentum and improve close rates
- Partner with Account Executives on enterprise opportunities and strategic expansions where direct-selling support is required, while maintaining clear ownership of assigned partner-driven growth opportunities
- Serve as a senior point of contact for revenue-impacting partner issues by triaging, routing, escalating, and driving cross-functional follow-through across onboarding, support, product, pricing, and execution needs
- Maintain accurate Salesforce records for opportunities, partner activity, account plans, key contacts, timelines, and next steps, and provide consistent updates on pipeline, expansion, and partner productivity
- Capture and route structured partner feedback on competitive positioning, objections, product gaps, implementation friction, and support needs to improve the broader partner experience
- Other duties as assigned
Skills
- • 5+ years of experience in channel sales, partner development, account growth, or enterprise sales within a partner-led model
- • Bachelor's degree required
- • Willingness to travel up to 50% for partner meetings, joint selling, business reviews, onboarding, and industry events within the assigned territory
- • Demonstrated ability to influence outcomes without direct authority across partners and internal teams
- • Strong communication skills and comfort engaging with Service Provider leadership, ownership group stakeholders, and customer decision-makers
- • Strong analytical capability to interpret performance data, identify growth opportunities, and manage partner productivity
- • Proficiency with Salesforce and common sales productivity tools
- • Ability to balance revenue growth ownership with structured partner support coordination in a fast-paced environment
- • Experience working in or selling into the MDU, property management, proptech, or related real estate technology space preferred
Benefits
- Medical plans with company subsidies
- Health Savings Account (HSA) with a company contribution
- 401(k) with an employer match
- Paid vacation that increases with tenure
- Paid holidays
- Wellness time
- Paid maternity and bonding leave
- Company-paid disability and life insurance
- A collaborative and casual work environment
Company Overview