Note: The job is a remote job and is open to candidates in USA. Consumer Edge is redefining consumer data analytics by providing privacy-compliant consumer spending insights and merchant-level intelligence to investment firms and global brands. The Senior Account Manager will own and grow a portfolio of CPG and Grocery clients through renewals, upsells, cross-sells, account expansion, executive relationship management, and contract negotiations. The role will also partner cross-functionally to solve client problems and inform product development.
Responsibilities
- Full lifecycle management of a CPG, grocery, retail and restaurant account book, with direct accountability for net revenue retention across renewals, upsells, and cross-sells
- Building and executing against a defensible expansion plan for each account: mapping new buyers, identifying underused product lines, and proactively pitching them before the client asks
- Serving as the senior point of contact for key accounts, developing relationships with executives beyond your original buyer, so the relationship survives champion turnover
- Running contract negotiations and renewal conversations with a clear read on where there's room to expand scope, not just hold flat
- Staying sharp on our product roadmap and translating new capabilities into specific pitches for specific clients, rather than generic feature updates
- Keeping CRM and account records accurate so that leadership can trust the pipeline numbers
- Partnering with Product, Marketing, Ops, and Customer Success to solve client problems fast and use those wins as expansion leverage
- Feeding client and market intelligence back to AM leadership and Product so we're building what CPG, grocery, retail and restaurant clients actually need next
Skills
- 6+ years in account management or client-facing roles at a data, SaaS, or research company, ideally with CPG, Grocery, Retail or Restaurant clients
- A track record of growing accounts, not just retaining them. If you've carried an expansion or upsell number, we want to hear the specifics
- Comfort selling to and negotiating with senior stakeholders (VP and above) inside large organizations
- Working knowledge of Excel, PowerPoint, and Salesforce
- Strong analytical instincts. You should be able to look at category or share data and immediately see the story and the pitch inside it
- Sharp written and verbal communication. You listen well enough to catch what a client didn't say
- A self-starter who doesn't need to be told to chase whitespace
- Consumer Edge is currently hiring employees who reside in the following states or in Washington, DC: CA, CO, CT, FL, ID, IL, LA, MA, MD, NC, NJ, NY, PA, RI, SC, TN, TX, UT, VA, WA, WI
- Bonus points for Commerce Media experience
Benefits
- 401(k) match
- Full remote flexibility
- Subsidized health benefits
- Commissions
- Direct input into how we build our commerce and CPG product roadmap
Company Overview