Note: The job is a remote job and is open to candidates in USA. Dentsu is seeking a Senior Account Manager to support a major retail client through day-to-day email, SMS, and mobile push service delivery. The role manages client relationships, coordinates internal and external teams, oversees marketing strategy execution, and ensures timely, high-quality deliverables.
Responsibilities
- Support or act as the primary contact for day-to-day delivery team and client
- Responsible for building strong relationships with key client stakeholders and other teams to ensure campaign schedules and processes are clear and adhered to
- Run internal and external client meetings; responsible for daily communication with key internal and external contacts
- Ensure timeliness and quality of client deliverables
- Continuously observe and identity areas to improve existing processes
- Bring leadership, guidance and operational efficiencies to the delivery team
- View of bigger picture and disseminating information to the appropriate parties for execution
- Apply critical thinking skills to identify and mitigate potential delivery risks
- Remain extremely focused on detail while managing multiple email campaigns simultaneously through Salesforce Marketing Cloud or Braze
Skills
- Bachelor's Degree required
- 6+ years related agency experience, specifically within digital marketing or marketing operations
- Must have experience with Braze or Salesforce Marketing Cloud
- Excellent, proven organizational skills, including strong attention to detail and ability to effectively manage multiple projects simultaneously
- Experience with client-facing responsibilities and with giving client presentations
- Knowledge of contracts and managing a SOW, along with scope creation and management
- Ability to leverage business experience / acumen to identify new business and marketing opportunities
- Strong listening and superior relationship building skills
- Experience leading teams is a plus
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
- Hybrid way of working combines remote flexibility with regular in-person collaboration
Company Overview