Note: The job is a remote job and is open to candidates in USA. Amur is a company focused on achieving its sales and marketing objectives, and they are seeking a Senior Account Manager to contribute to these goals. The role involves new business development, customer relationship management, and assisting with marketing and project management activities.
Responsibilities
- Achieves goals and objectives set for customer retention, close rates and new business volume
- Achieves goals and objectives set for gross margins and the profitability of new business
- Achieves goals and objectives set for number, type and frequency of customer contacts
- Maintains an accurate record of customer contacts in CRM system, including valuable notes to assist our sales process
- Generates accurate expense reports and lists of new and/or potential contacts in their territory
- Delivers accurate monthly and quarterly projections for anticipated new business volume
- Responds promptly to all quote opportunities and requests from customers and prospects
- Consistently follows up on quotes and gathers valuable information on upcoming work and Company's competitive position
- Effectively addresses customer questions and concerns, documents the conversations and takes appropriate action to overcome objections
- Provides support for projects and uses analysis to discover the cause and effect of specific problems
- Uses technical expertise to assist customers on meeting their needs for current and potential jobs
- Contributes to Company promotional and marketing activities to generate leads for our sales process
- Assists with customer presentations and participates with customer calls or on-site customer visits
Skills
- Bachelor's degree business, marketing or in a relevant field or an equivalent amount of training
- Relevant experience in a sales or customer service role, preferably in a related industry
- Strong business development skills
- Proven ability to profitably and accurately develop quotes/proposals for new opportunities
- Above average written and oral communication skills to interact with customers, prospects and our internal team
- Proven project and customer relationship management skills
- Proven marketing skills and a demonstrated ability to generate sales leads
Company Overview