Note: The job is a remote job and is open to candidates in USA. Marqeta is a financial technology company providing a card issuing and payment operations platform. The Senior Account Manager will serve as the primary contact for a large global strategic account, coordinating day-to-day operations, client needs, proactive communication, and high-quality service. The role will build customer relationships, improve processes, drive account growth, and partner cross-functionally to deliver timely solutions.
Responsibilities
- This role performs a range of strategically essential activities - here are a few of them: Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general
- Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges
- Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data
- Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation
- FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space
Skills
- 5+ years of Global Enterprise Account Management experience in the payments industry
- Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
- Strong grasp of industry trends and competitive landscape
- Familiarity and first-hand knowledge in fintech, banking or payments
- Positive attitude, team player, adaptable, and resourceful
- Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner
- Experience or familiarity with high-growth fintechs and financial services companies
- Card Issuing and Processing experience
- Proven experience growing and scaling strategic or enterprise accounts
- Proven track record of managing global customers with multi region stakeholders
- Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
- Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion
- Experience participating in business reviews and using data-driven strategies to make informed decisions
Benefits
- Flexible First work model, allowing employees to work remotely or from a company office
- Variable compensation based on individual and immediate team performance, with a 70/30 annual salary-to-variable-compensation split
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution and after-tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support people growth and development
Company Overview
Company H1B Sponsorship