Note: The job is a remote job and is open to candidates in USA. Cleveland-Cliffs is a leading North America-based steel producer focused on value-added sheet products, particularly for the automotive industry. The Senior Account Manager – Carbon Sales manages customer accounts, negotiates contracts, develops business opportunities, and serves as a liaison between customers and the company's commercial organization. The role also involves industry networking, customer visits, market analysis, and frequent travel.
Responsibilities
- Full cycle negotiations between the company and the customer taking lead and/or support on spot, short term, project, and long-term contracts and special products by analyzing historical, current, and forecasted market/customer data to balance customer and company needs to achieve a consensus benefiting both parties
- Possess a strong customer relationship focus and is responsible for initiating in person visits, representing Cleveland-Cliffs at industry events, and managing travel schedules which may include non-traditional work hours
- Request business orders, maintain business relationships, create and develop new accounts and business opportunities, build a strong network, display honesty and integrity, demonstrate good judgement, entertain customers, and identify, communicate, and help remove barriers of entry for projects, contracts, customers, and markets
- Communicate all business, market, and customer intelligence back into the organization in a timely and effective manner
- Build a strong network within the industry and market related associations to better identify and exploit potential business opportunities
- Manage and grow all aspects of the customer relationship through productive sales calls with an effort to develop relationships across all levels of their organization
- Fully utilizes the system resources and sales tools available and newly developed future sales tools as part of daily management to perform job functions
- Other duties as assigned
Skills
- High School Diploma/GED
- Five or more years of Commercial experience in the Steel industry
- Ability to analyze and synthesize data to make and justify informed decisions and forecasts
- Must have strong time management skills and ability to work and manage through non-traditional work schedules
- Skilled in influencing both internal and external stakeholders with limited decision-making authority
- Broad understanding of the selling process
- Ability and willingness to travel up to 50% and to stay in hotels 1-2 nights per week
- Applicants for this position must be currently legally authorized to work in the United States on a full-time basis
- Bachelor's degree in business or other related field
- Experience in Customer Service / Product Control or Sales
- Knowledge and understanding of market segments, product and mill capabilities supplied by Cleveland-Cliffs Steel Inc. and other light flat rolled steel producers
Benefits
- Variable compensation opportunity
- Health insurance
- Retirement plan
- Education assistance
- Paid time off
- Relocation assistance may be considered for highly qualified candidates from outside the local area
Company Overview