Note: The job is a remote job and is open to candidates in USA. Acrisure is a global fintech leader, empowering businesses and individuals with tailored solutions. The Senior Account Manager will develop and maintain long-term client relationships, ensuring exceptional service delivery and supporting successful implementations within the Claims Solutions practice.
Responsibilities
- Serve as the primary relationship manager for assigned strategic client accounts
- Build and maintain strong partnerships through regular communication, business reviews, and proactive account management
- Lead client onboarding activities and support successful implementation and transition of new accounts
- Partner with internal claims leadership to ensure operational performance aligns with client expectations and service commitments
- Coordinate cross-functional teams to resolve client issues, manage escalations, and deliver effective solutions
- Monitor account performance, identify trends, and recommend opportunities to improve service delivery and client satisfaction
- Facilitate client meetings, operational reviews, and strategic planning discussions
- Maintain accurate account documentation, service plans, and client communications
- Develop a thorough understanding of each client's business objectives and claims programs to provide strategic guidance
- Support client retention initiatives by delivering exceptional service and fostering long-term partnerships
- Perform additional duties and projects as assigned
Skills
- 10+ years of experience in claims administration, claims leadership, or account management required
- Experience working for a third-party administrator (TPA), insurance carrier, insurance brokerage, or claims organization required
- Strong understanding of commercial claims operations and claims administration required
- Experience managing complex client relationships and serving as the primary contact for strategic accounts required
- Experience leading client implementations, account transitions, or ongoing service delivery initiatives required
- Previous experience as a Claims Supervisor, Claims Manager, Account Manager, or similar leadership role highly beneficial
- Ability to build trusted relationships with executive-level clients and internal stakeholders
- Excellent communication, presentation, negotiation, and problem-solving skills
- Strong organizational skills with the ability to manage multiple high-profile accounts and competing priorities
- Proficiency with Microsoft Office and CRM or account management systems beneficial
- Bachelor's degree in Business, Insurance, Risk Management, or a related field beneficial
- Professional insurance designations such as AIC, CPCU, ARM, or similar certifications beneficial
Benefits
- Comprehensive medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Fertility benefits
- Wellness resources
- Paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- A complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA) options
- Commuter benefits
- Employee discount programs
- Paid maternity leave
- Paid paternity leave (including for adoptive parents)
- Legal plan options
- Pet insurance coverage
Company Overview