Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a leading information and technology-enabled health services organization dedicated to improving health outcomes. The Senior Account Executive will be responsible for developing strategic plans to achieve growth in delivering Provider solutions, engaging with internal and external partners to meet client commitments and drive account growth.
Responsibilities
- Build, nurture and grow intimate, consultative relationships with key Provider clients to understand the client's strategy and business needs. Constantly assesses the value that Optum solutions are delivering
- Lead team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client's business
- Create value story consistent with the client's strategy. Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings
- Ensure service and delivery commitments to client are met
- Coordinate and influence service delivery and effective operational interface between clients and Optum teams related to Provider solutions. Work with Optum teams to drive resolution to performance opportunities and issues
- Negotiate renewals, contractual agreements, statements of work, and performance guarantees while serving as liaison with contracting / legal / finance
- Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales
- Develop and present reporting of savings achievements, opportunities, and service level agreements
- Business process management and entry of timely updates to CRM System (SF.com), including but not limited to client planning, opportunity management, contact management, current solution footprint, etc
- Drive outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
- Influence external customers at the VP & C-Suite level as a trusted executive partner
- Deliver exceptional customer Net Promotor Score (NPS) results
Skills
- 7+ years of experience in a strategic, leadership, consultant or related role within the healthcare industry where you have been responsible for driving various KPIs/metrics and growth
- 5+ years of experience working with stakeholder and business leaders to drive outcomes
- Experience in driving deep, productive relationships with external clients
- Experience leading cross-functional, matrixed teams (5-15+ stakeholders) without direct authority to deliver client outcomes and revenue objectives
- Demonstrated success building and evolving relationships with internal C-suite and matrixed stakeholder teams
- Proven track record of success driving client success across highly complex and matrixed organizations
- Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems
- Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
- Proven high level of understanding of the healthcare market, specifically in the provider market
- Ability to travel 25-50% of the time based on business needs
- Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
- Experience working across UHG, Optum and UHC lines of businesses
- Direct experience working with clinical leaders
- Experiences across Analytics, Care Continuum Delivery, ITO and Revenue Cycle services for Providers
- Direct experience working with product and technology teams
- Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
- Proven application of change management methodologies
- Proven solid strategic planning, analytics, and problem-solving skills
- Proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners
- Currently reside in one of the following states: TN, AL, FL, GA, SC, NC
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
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