Note: The job is a remote job and is open to candidates in USA. Marshall Medical Center is a healthcare organization seeking a Scheduling Associate I to support its Business Operations department. The role provides patient scheduling support, manages reminder calls and external orders, and processes diagnostic service requests while communicating with patients, providers, and payers.
Responsibilities
- While employing the highest level of customer service the scheduling associate I is responsible for contacting all assigned reminder calls to patients the day prior to scheduled appointment; validating understanding of prep instructions, resolving any questions, validating financial obligations, and resolving any last minute issues ensuring the patient will not experience any day of service delays
- Is responsible for the external orders received via fax ensuring timely review and input into electronic medical record system, communicates to ordering provider any issues as necessary
- Responsible for supporting the processing of electronic request for diagnostic services in a timely manner communicating with patients and providers as needed to ensure appropriateness of order meets carriers’ and radiologists guidelines
Skills
- High School Graduate or equivalent required
- Intermediate ability with Microsoft Office Products and basic computer skills required
- Basic medical terminology required, or course completion within first year
- Intermediate ability with Microsoft Office Products and basic computer skills required
- Type 30 CWPM
- Superior customer service, oral, written, and listening skills in dealing with patients, physicians' office staff, co-workers, and payers
- Must possess good organizational skills and flexibility
- Demonstrates willingness to assist co-workers during periods of peak workloads and short staffing
- Works as a team player
- Ability to work under pressure and stay within time constraints
Company Overview
Company H1B Sponsorship