Note: The job is a remote job and is open to candidates in USA. VBeyond Corporation is seeking an SAP Incident Manager/Project Manager for a full-time remote role. The position focuses on SAP incident management, production support, IT service management processes, stakeholder and escalation management, and leading crisis calls and major incident bridges.
Skills
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
- At least 7 years of experience with Information Technology
- 7+ years of proven experience as an SAP Incident manager
- Strong experience in SAP AMS / Production Support environments
- Knowledge of ITIL Incident, Problem, Change, and Service Management processes
- Experience with SAP ECC and/or SAP S/4HANA
- Strong understanding of SAP modules such as FICO, MM, SD, PP, EWM, or Basis
- Experience with ServiceNow, Jira, Remedy, or equivalent ticketing tools
- Excellent communication, stakeholder management, and escalation management skills
- Ability to lead crisis calls and major incident bridges
Benefits
- Remote work
Company Overview