Note: The job is a remote job and is open to candidates in USA. BridgePhase is seeking an SAP BTP Platform Engineer to operate, secure, and optimize SAP Business Technology Platform services in a FedRAMP-authorized Federal environment. The role focuses on platform reliability, governance, incident response, upgrades, compliance, and operational improvement.
Responsibilities
- Own the day-to-day operations, reliability, availability, and performance of SAP Business Technology Platform (BTP) services across multiple environments within a FedRAMP-authorized cloud infrastructure
- Serve as a primary technical resource and escalation point for platform operations, ensuring service continuity, security, and compliance with federal requirements
- Maintain comprehensive visibility into BTP services, subaccounts, directories, entitlements, global account configurations, and platform dependencies
- Establish and enforce operational standards, configuration baselines, change management procedures, and governance policies aligned with federal security and compliance requirements
- Monitor platform health, service availability, performance metrics, integration throughput, and error rates using approved monitoring and observability tools
- Manage service-level agreements (SLAs), proactively identify operational risks, and implement solutions to maintain platform reliability and minimize service disruptions
- Lead incident response, troubleshooting, and root cause analysis for platform outages, service degradations, and complex integration issues, coordinating remediation efforts across technical teams
- Develop, maintain, and regularly validate business continuity and disaster recovery plans, operational runbooks, and incident response procedures for critical platform services
- Plan, coordinate, test, and execute platform upgrades, patches, and maintenance activities in alignment with SAP release schedules and federal change control requirements
- Evaluate SAP security advisories, release notes, and patch updates to identify vulnerabilities, prioritize remediation, and ensure platform configurations remain secure and compliant
- Coordinate pre-production validation, regression testing, and deployment readiness activities to minimize operational risks associated with platform changes
- Operate and maintain platform extensions, ensuring proper configuration, access controls, monitoring, performance, and compliance with approved security baselines
- Support cloud-native platform services and integrations involving Cloud Foundry, Kubernetes, APIs, identity management, and enterprise service dependencies
- Collaborate with Enterprise Architecture, Information System Security Officers (ISSOs), Compliance, Engineering, and Business teams to align platform operations with technical and regulatory requirements
- Participate in change advisory boards, incident reviews, and operational governance activities while communicating service health, technical risks, upcoming upgrades, and compliance status to stakeholders
- Develop and maintain technical documentation, operational procedures, and best practices while providing guidance and mentorship to other platform engineers
- Participate in an on-call rotation to support production services, respond to critical incidents, and ensure timely resolution of operational issues
Skills
- This position requires candidates to be U.S. citizens who hold no additional citizenship
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience
- 5+ years of hands-on experience operating SAP Business Technology Platform (BTP) across multiple service categories and environments, or comparable large-scale enterprise cloud platforms
- Demonstrated experience supporting cloud infrastructure and platform services within a FedRAMP-authorized or equivalent federally secured environment
- Experience managing highly scalable, enterprise-level, multi-tenant, microservices-based platforms and services
- Strong understanding of cloud-native architectures, including Cloud Foundry, Kubernetes fundamentals, and enterprise platform operations
- Experience managing platform security, identity and access management, configuration baselines, and compliance documentation
- Knowledge of SAP BTP security and identity services, including XSUAA, Identity Authentication Service (IAS), role collections, trust configurations, and access reviews
- Experience with enterprise IT Service Management (ITSM) processes, including incident management, change management, problem management, and change advisory board procedures
- Familiarity with ITSM platforms such as ServiceNow or comparable enterprise service management tools
- Proven experience owning production services, managing service-level agreements, monitoring platform performance, and leading incident response and resolution activities
- Working knowledge of cloud networking concepts, including API routing, service endpoints, encryption in transit, and cloud connectivity
- Understanding of identity federation, OAuth 2.0, SAML, and zero-trust security principles within cloud environments
- Familiarity with cloud-native service operations, API governance, event-driven architectures, and service dependency management
- Experience implementing and maintaining monitoring, alerting, and observability solutions to support platform availability and operational performance
- Strong troubleshooting and root cause analysis skills with the ability to independently investigate complex platform configurations, service failures, and integration issues
- Experience supporting platform upgrades, patch management, release coordination, and production change control processes
- Excellent written and verbal communication skills, including the ability to develop clear technical documentation, operational runbooks, and status reports
- Strong organizational and problem-solving skills with the ability to manage competing priorities, respond effectively to critical incidents, and work independently in a fast-paced technical environment
- Ability to participate in an on-call rotation supporting production platform services
- Must be a U.S. citizen and hold only U.S. citizenship
- SAP BTP certifications, such as SAP Certified Associate in SAP Business Technology Platform or SAP Integration Suite
- Previous experience serving as a technical service owner, platform lead, or senior engineer with responsibility for enterprise platform operations
- Advanced experience administering and governing SAP BTP services within complex enterprise environments
- Experience supporting regulated Federal Government or national security environments with strict security and compliance requirements
- Strong understanding of federal cloud security frameworks, compliance controls, and operational governance practices
- Demonstrated ability to mentor technical team members, lead operational improvements, and establish scalable platform management practices
Benefits
- Multiple bonus programs rewarding performance, company growth, and employee referrals
- Flexible PTO with 20 days to use when you need them
- All federal holidays paid
- 7 paid sick days
- 100% paid parental leave
- 401(k) with 6% match and no vesting period
- Top-tier medical, dental, and vision plans with low out-of-pocket costs
- Short- and long-term disability and life insurance included
- Pet insurance
- Annual professional development budget for training, certifications, and conferences
- Two paid community service days
- Social pod budget to connect with teammates wherever you live
- Fully remote role
Company Overview