Note: The job is a remote job and is open to candidates in USA. NeuraFlash, part of Accenture, is an AI, AWS, and Salesforce innovation company delivering intelligent solutions and AI-powered business transformation. The Senior Consultant will own functional delivery for managed services engagements, advise clients, design and configure scalable Salesforce and Amazon solutions, manage backlogs and delivery execution, and mentor team members.
Responsibilities
- Serve customers as a Senior Consultant, owning functional delivery and execution
- Provide industry best practices and act as a trusted client advisor
- Leverage Salesforce and/or Amazon platforms (e.g., Experience Cloud, Service Cloud, Sales Cloud, Knowledge, Amazon Connect)
- Translate business requirements into scalable solution designs and configurations
- Drive continuous improvement and innovation on long-term customer engagements
- Lead requirements gathering and act as the Salesforce and/or Amazon platform expert
- Own client and team onboarding activities
- Partner with customers to define and manage the Backlog
- Define User Personas
- Write and groom User Stories
- Decompose User Stories into actionable Tasks
- Lead 3–4 managed services engagements concurrently, supported by global delivery teams
- Track budget consumption, monitor timeline and resource staffing per contract
- Own engagement status, risks, issues, and client communication
- Perform routine and complex Salesforce configuration and enhancements
- Work together with the Delivery Owner towards client satisfaction
- Coach and mentor junior functional and technical team members
- Stay current on new Salesforce and Amazon capabilities
Skills
- 3-5+ years of hands on Salesforce platform experience solving complex use cases utilizing the breadth of the Salesforce Platform
- Significant business process, technical consulting, or enterprise architecture experience
- Solid understanding of the full Salesforce Platform and its architecture, understanding of Amazon products is a plus
- Willing and able learner of new technologies
- Strong written and oral communication
- Client facing experience in the following areas: Project Management/Ownership, Discovery and Design, and Delivering Solution Options to Customers
- Experience writing user stories with estimation/sizing and release planning
- Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications
- Attention towards detail – detail oriented
- Strong team player
- Great communication skills
- Keep an open mind and must be flexible to change
- Any additional Salesforce Certifications or accreditations are a Plus, preferably AI Specialist, Community Cloud, Field Service Lightning Consultant, CPQ Specialist
Benefits
- Remote work is available, with over half of the NeuraFlash, Part of Accenture family working remotely.
- Flexible work arrangements that focus on work completed rather than fixed hours.
- Employees can share suggestions and feedback with the executive team through town halls and company meetings.
- Team celebrations and social events, including arm wrestling contests, costume parties, and ugly holiday sweater events.
Company Overview
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